[Remote] Manager, Provider Engagement, West at Imagine Pediatrics

Louisiana, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

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Requirements

5+ years of experience in provider engagement, network relations, or healthcare outreach
2-3 years of experience leading teams in a fast-paced, metrics-driven environment
Strong operational management and process improvement skills
Proficiency in Tableau dashboards and KPIs
Experience with data and analytics tools
Strong leadership and coaching skills
Ability to work in a remote environment with up to 20% travel
Experience with process improvement and workflow optimization
Strong relationship management and communication skills
Ability to identify and resolve operational bottlenecks
Experience with performance monitoring and reporting
Strong analytical and problem-solving skills
Ability to work in a fast-paced environment with multiple priorities
Experience with patient engagement and coordination
Strong communication and interpersonal skills

Responsibilities

Lead the Provider Engagement team to drive network growth, strengthen provider relationships, and ensure Imagine Pediatrics meets enrollment and performance goals
Set clear expectations, track progress against key performance indicators (KPIs), and coach team members to deliver consistently on goals and enrollment targets
Process & Systems Improvement:
Launch new markets and optimize existing ones with the Senior Director of Network Development
Lead day-to-day workflow and process improvements to ensure efficient provider engagement operations
Partner with the Senior Director of Network Development to launch new markets and optimize existing ones
Identify and resolve operational bottlenecks; proactively implement solutions that enhance efficiency and outcomes
Collaborate cross-functionally to remove barriers, align priorities, and ensure seamless workflows
Evolve Tableau dashboards and KPIs that track outreach, contracting, and enrollment outcomes
Streamline outreach, contracting, and relationship management activities
Monitor enrollment targets, provider engagement, and market performance; develop strategies for course correction or service recovery where needed
Drive accountability toward quarterly goals through regular reporting, insights, and performance reviews
Elevate provider feedback to leadership and ensure timely follow-up
Team Leadership & Collaboration:
Collaborate closely with the Patient Engagement function to ensure seamless coordination, aligned priorities, and effective communication between teams
Lead, coach, and develop Provider Engagement Specialists (PES) to achieve and exceed performance targets
Performance Management:
Perform regular team meetings to review performance, share best practices, and troubleshoot roadblocks
Oversee training, onboarding, and professional development for new and existing team members
Represent Imagine in meetings with Practice Managers, PCPs, and provider stakeholders, articulating our business model and demonstrating impact through qualitative and quantitative data
Build and maintain high-touch relationships with key providers, ensuring satisfaction and continuity of partnerships

Skills

Imagine Pediatrics

24/7 virtual pediatric care and support

About Imagine Pediatrics

Imagine Pediatrics offers 24/7 virtual pediatric care customized for children with medical complexity, providing unlimited access to care via messaging, phone call, or video visit, and coordinating with the child's existing care team. Their multidisciplinary team of pediatricians, nurses, social workers, and care coordinators delivers high-quality, virtual-first care and support, with services currently available in Texas and Florida.

220 Athens Way #240, Nashville, TN 37228, USAHeadquarters

2022Year Founded

$5MTotal Funding

SEEDCompany Stage

51-200Employees