Manager, Project Manager, Extended Servicing| Retail Bank at Capital One

McLean, Virginia, United States

Capital One Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Retail Banking, Financial ServicesIndustries

Requirements

  • High School Diploma, GED or equivalent certification
  • At least 5 Years of Project Management experience
  • Proficiency in Tableau, Jira, and Snowflake (ideal)

Responsibilities

  • Leading moderate to large complex projects and programs by providing strategic direction to projects and peers
  • Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
  • Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time
  • Leveraging problem solving and influencing skills to ensure project plans deliver on intent
  • Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
  • Building relationships and collaborating with key stakeholders to ensure delivery of commitments
  • Exhibiting outstanding influencing skills to effectively drive project/program efforts
  • Collaborating with five product and engineering groups (20+ engineering teams and 20+ product managers) and five operations organizations (Branch/Cafe Ambassadors, Bank Voice, Bank Operations, Customer Protection, Enterprise Payments) to identify and define strategic initiatives, track and report on their progress, coordinate with partner teams to ensure efficient and well-managed delivery, and challenge to deliver business value across the ecosystem of Bank’s operations

Skills

Key technologies and capabilities for this role

Project ManagementTableauJiraSnowflakeProgram ManagementData-Driven InsightsCustomer-Centric Innovation

Questions & Answers

Common questions about this position

What tools or technical proficiencies are ideal for this role?

Proficiency in Tableau, Jira, and Snowflake is ideal for this role.

What are the main responsibilities of this Project Manager position?

The role involves leading moderate to large complex projects, designing and managing project plans, ensuring documentation to mitigate risk and on-time delivery, partnering cross-functionally, and building stakeholder relationships.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of experience makes a strong candidate for this position?

A proven track record of excellent project management, the ability to quickly put structure in place in dynamic complex environments, and excellent communication and partnership skills are essential.

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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