Manager - Production Flow

The Manager - Production Flow is responsible for managing the production and delivery of services, including directly managing the Loan Review Quality Control team and reporting findings to clients and management. Key duties include reviewing client scope, guidelines, and requirements, managing Quality Control analysts and feedback loops, and ensuring production goals, quantity, quality, and SLAs are met. The manager will communicate internally with the VP of Operations, understand and articulate system and operations processes, identify trends and inconsistencies, evaluate inquiry problems, and implement action steps for resolution. Ensuring regulatory and compliance policies are followed, setting team goals, defining performance plans, measuring progress, and providing feedback and coaching are also critical. The role involves engaging with senior management to align the team with organizational objectives, solving complex problems, reporting status, and maintaining a focus on management reporting. Additionally, the manager will track and report results against established metrics, drive improvements in client experience, and foster a culture that encourages timely escalation and resolution of issues.