Director of Risk
AlpacaSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Manager, Process Management (Risk and Compliance for Experience Platforms) at Capital One
McLean, Virginia, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Banking, TechnologyIndustries
Requirements
- Bachelor's Degree or military experience
- At least 4 years of experience in Staff management and training
- At least 4 years of experience in Organizational development and performance
- At least 4 years of experience in Budget management
- At least 4 years of experience in Project or process management
- Preferred: Bachelor's Degree in Business, Finance or Organizational Development
- Preferred: 6+ years of experience in Project or Process management with experience managing visible projects which require the ability to manage interdisciplinary team members, remove obstacles, and influence appropriately
- Preferred: 5+ years of experience in Communications planning and development, including department communications, leadership team meetings, presentations, memos and reports
- Preferred: 5+ years of experience in Staff management and training
- Preferred: 5+ years of experience in Organizational development and performance
- Highly motivated with excellent analytical, organizational, risk management, project management, and communication skills
- Foundation of knowledge about process management and ability to make sound decisions within the risk management framework
- Forward thinking, quick to adapt, and technologically adept
- Proven ability to work independently in a fast-paced environment and begin contributing immediately
- Basic technical knowledge along with foundational knowledge of process and project management
- Ability to build relationships with business and risk partners
- Ability to think from a ‘customer back’ perspective
- Excellent organizational, leadership and communication skills
Responsibilities
- Partner with product and tech leaders by leveraging a trusted advisor model to support business initiatives, issue management, process improvement, control testing and related risk assessment activities
- Develop a deep understanding of business strategies, products, services, and risk profile
- Implement improvements to reduce errors and make our processes more reliable and sustainable
- Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areas
- Consult on Risks across the first line of defense business partners providing advice and guidance as needed
- Participate in processes criticality assessments and process level assessments
- Manage multiple tasks independently to meet deadlines
- Partner as appropriate to communicate complex ideas concisely and convincingly, adjust communication to the audience and comfortable with presenting to executive leadership
- Collaborative, values diverse perspectives and seeks insights from others
- Brings energy to the group and rallies them around a common goal
- Other responsibilities, as identified and as needed
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What are the key skills required for the Manager, Process Management role?
The role requires excellent analytical, organizational, risk management, project management, and communication skills, along with basic technical knowledge, foundational knowledge of process and project management, leadership skills, and the ability to build relationships.
What is the salary or compensation for this position?
This information is not specified in the job description.
Is this a remote position or does it require office work?
This information is not specified in the job description.
What is the company culture like for Process Managers at Capital One?
The culture emphasizes collaboration, valuing diverse perspectives, seeking insights from others, bringing energy to the group, and rallying around common goals, while working in a fast-paced environment with high visibility and executive exposure.
What makes a strong candidate for this Process Management role?
A strong candidate is forward-thinking, quick to adapt, technologically adept, able to operate independently, contribute immediately, think from a 'customer back' perspective, and has proven ability to influence business partners as a change agent.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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