Order Management Specialist
KiddomSalary not specified
- Full Time
- Entry Level & New Grad
$120,000 – $160,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Supply Chain Management, OperationsIndustries
Requirements
Candidates should possess a Bachelor’s degree in business, Operations, Supply Chain, or a related field, with an MBA being a plus. They must have at least five years of experience in order management or billing, including a minimum of two years in a people management role. Strong knowledge of order-to-cash processes, revenue recognition principles, and experience with ERP/CRM systems such as Salesforce, NetSuite, or SAP is required.
Responsibilities
The Order Management Manager – Domestic will lead and manage a team of domestic order specialists, overseeing the end-to-end order processing workflow for all U.S.-based customer orders. This includes ensuring accurate order entry, validation, and processing, coordinating across Sales, Finance, Legal, and Logistics teams, and maintaining compliance with SOX controls, Axon’s booking policy, and audit requirements. The role involves monitoring order volumes and SLA performance, driving continuous improvement in order processes, and supporting go-live operations for new product offerings. Additionally, the manager will collaborate with Sales and Customer Success teams to resolve order discrepancies and provide training and development opportunities for the order management team.
Skills
Order-to-cash processes
Revenue recognition
Salesforce
NetSuite
SAP
SOX controls
ERP systems
CRM systems
Order processing
Team Leadership
SLA performance
Axon
Public safety technology for law enforcement
About Axon
Axon provides technology solutions aimed at improving public safety and law enforcement effectiveness. The company offers a range of products, including TASER devices, body-worn cameras, and in-car video systems, which help law enforcement agencies capture and manage evidence. Additionally, Axon provides software solutions for evidence management and real-time situational awareness, operating on a subscription model that generates recurring revenue. Unlike many competitors, Axon combines hardware and software offerings, allowing for a comprehensive approach to public safety technology. The goal of Axon is to enhance safety, accountability, and operational efficiency for law enforcement and public safety organizations worldwide.
Key Metrics
Scottsdale, ArizonaHeadquarters
1993Year Founded
$246MTotal Funding
IPOCompany Stage
Government & Public Sector, Enterprise SoftwareIndustries
1,001-5,000Employees