Manager, Order Management – Domestic

Denver, Colorado, United States

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$120,000 – $160,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Supply Chain Management, OperationsIndustries

Requirements

Candidates should possess a Bachelor’s degree in business, Operations, Supply Chain, or a related field, with an MBA being a plus. They must have at least five years of experience in order management or billing, including a minimum of two years in a people management role. Strong knowledge of order-to-cash processes, revenue recognition principles, and experience with ERP/CRM systems such as Salesforce, NetSuite, or SAP is required.

Responsibilities

The Order Management Manager – Domestic will lead and manage a team of domestic order specialists, overseeing the end-to-end order processing workflow for all U.S.-based customer orders. This includes ensuring accurate order entry, validation, and processing, coordinating across Sales, Finance, Legal, and Logistics teams, and maintaining compliance with SOX controls, Axon’s booking policy, and audit requirements. The role involves monitoring order volumes and SLA performance, driving continuous improvement in order processes, and supporting go-live operations for new product offerings. Additionally, the manager will collaborate with Sales and Customer Success teams to resolve order discrepancies and provide training and development opportunities for the order management team.

Skills

Order-to-cash processes

Revenue recognition

Salesforce

NetSuite

SAP

SOX controls

ERP systems

CRM systems

Order processing

Team Leadership

SLA performance

Axon

Public safety technology for law enforcement

About Axon

Axon provides technology solutions aimed at improving public safety and law enforcement effectiveness. The company offers a range of products, including TASER devices, body-worn cameras, and in-car video systems, which help law enforcement agencies capture and manage evidence. Additionally, Axon provides software solutions for evidence management and real-time situational awareness, operating on a subscription model that generates recurring revenue. Unlike many competitors, Axon combines hardware and software offerings, allowing for a comprehensive approach to public safety technology. The goal of Axon is to enhance safety, accountability, and operational efficiency for law enforcement and public safety organizations worldwide.

Scottsdale, ArizonaHeadquarters

1993Year Founded

$246MTotal Funding

IPOCompany Stage

Government & Public Sector, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Medical, Dental, Vision

Fitness Programs

Mental Health

Pre-Tax Savings (401k, HSA, FSA)

Annual Bonuses

Stocks

Remote Work

Paid Time Off

Parental Leave

Room to Grow

Leadership Development Program

Learning and Development

Risks

Legal challenges over body camera compatibility may impact Axon's market position.

Integration of Dedrone may pose operational and financial challenges for Axon.

Increased competition from technology partners in Verkada's program could affect Axon's market share.

Differentiation

Axon leads in public safety tech with TASERs, body cameras, and evidence management.

Axon's SaaS model ensures recurring revenue through cloud-based evidence management solutions.

Axon's acquisition of Dedrone enhances its drone security capabilities, setting it apart.

Upsides

Axon's collaboration with Carbyne enhances situational awareness and emergency response.

The Dedrone acquisition expands Axon's market in drone security and airspace protection.

Strategic partnerships, like with Verkada, increase Axon's market reach and integration capabilities.

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