Manager, Operations - Walmart+ at Walmart

Bentonville, Arkansas, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, E-commerceIndustries

Requirements

  • Proven experience executing business plans and managing day-to-day operations in a dynamic, fast-paced environment (Operational Leadership)
  • Strong ability to work with data, identify trends, and use insights to drive operational improvements (Analytical Expertise)
  • Demonstrated capability in streamlining processes, eliminating inefficiencies, and building scalable frameworks (Process Improvement Skills)
  • High sense of ownership, bias for action, and strong attention to detail in managing multiple priorities (Execution Excellence)
  • Clear and persuasive communicator who can collaborate effectively across teams and build alignment around shared goals (Communication & Influence)

Responsibilities

  • Stay ahead of emerging fraud trends by identifying and implementing necessary updates to risk management processes and providing direction on operational adjustments to mitigate risk effectively
  • Collect, analyze, and report on risk-related data to identify emerging trends and potential threats, utilizing insights to enhance fraud prevention and mitigate financial, operational, and reputational risks
  • Resolve escalated issues and provide direction on defect reduction, including identifying root causes, impact on business, and key resolution partners; respond to ad hoc requests for information on escalated concerns and drive towards effective resolution
  • Act as a liaison between key stakeholders, including Product, Business Strategy, Engineering, Legal, Customer Care, and Executive teams to reach alignment on business strategies and objectives; translate technical and financial concepts into actionable insights for cross-functional stakeholders
  • Partner with Product teams to support new initiatives, identify operational pain points, and recommend enhancements to improve the member experience

Skills

Key technologies and capabilities for this role

Fraud DetectionRisk ManagementData AnalysisOperational LeadershipCross-Functional CollaborationProcess OptimizationEscalation ManagementStakeholder ManagementTrend AnalysisBusiness Operations

Questions & Answers

Common questions about this position

What compensation and benefits are offered for this role?

Walmart offers competitive pay as well as performance-based bonus awards. Benefits include health coverage (medical, vision, dental), financial benefits (401(k), stock purchase, company-paid life insurance), paid time off (PTO, parental leave, etc.), and other perks like short-term/long-term disability, company discounts, and military leave pay.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What key skills are required for the Manager, Operations role?

Required skills include operational leadership with experience executing business plans in fast-paced environments, analytical expertise to identify trends and drive improvements, process improvement skills for streamlining operations, execution excellence with high ownership, and strong communication and influence for cross-functional collaboration.

What is the work environment like at Walmart for this position?

The role involves working in a dynamic, fast-paced environment with cross-functional collaboration across Product, Business Strategy, Engineering, Legal, Customer Care, and Executive teams.

What makes a strong candidate for this Manager, Operations position?

Strong candidates demonstrate operational leadership in fast-paced settings, analytical skills for data-driven improvements, process optimization expertise, execution excellence with ownership and attention to detail, and excellent communication for influencing cross-functional teams.

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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