Job Description

Position Overview

Manages the activities of Customer Support Specialists engaged in handling day-to-day issues regarding the company's service offerings. Interfaces with regulators, customers, sales force, and operations to ensure smooth acceptance and disposal of waste.

Location

• Type: Remote
• Requirement: Must be based in the North East, ideally within driving distance of our Massachusetts regional office.
• Travel: Required within the region.

Employment Type

Full-time

Salary & Compensation

• Salary Range: $82,600.00 - $123,800.00
• Pay Range: $82,560.00 - $123,840.00
• Bonus Plan: Annual Incentive ("MIP") Target, 20% Annual

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

Requirements

• Hazardous waste experience.
• Management experience.
• Customer service experience in the ES space.

Responsibilities

• Manage the activities of Customer Support Specialists.
• Handle day-to-day issues regarding the company's service offerings.
• Interface with regulators, customers, sales force, and operations.
• Ensure smooth acceptance and disposal of waste.

Company Information

About Republic Services, Inc. Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste, and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

• 2023 Revenue: $14.9 billion
• 2023 Adjusted EBITDA: $4.4 billion
• Customers Served: 13 million
• Locations: Over 1,000 (including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills)
• Team Members: 41,000

We operate across North America, combining local operational management with standardized business practices to drive operating efficiencies while maintaining local decision-making closest to the customer. Our customers, including small businesses, major corporations, and municipalities, choose Republic Services for our expertise, capabilities, and commitment to exceeding expectations and achieving sustainability goals.

Company Values:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers’ expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the...

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.