Manager, Medical Operations at Alcon

Fort Worth, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Eye CareIndustries

Requirements

Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs)
The ability to fluently read, write, understand and communicate in English
5 Years of Relevant Experience
Preferred: Vendor management, contracting, and procurement experience
Preferred: Good working knowledge of project and/or program management principles and process excellence concepts
Preferred: Good understanding of medical affairs, including clinical research, product development, investigator-initiated studies, health authority and local regulations
Preferred: Good working knowledge of collaboration platforms (MSOffice 365, SharePoint, etc.) and ERP platforms (SAP, etc.)
Preferred: Demonstrated ability to use AI-powered assistants (such as Copilot Chat), per company data protection and compliance standards, to generate content, summarize information, and support project management tasks
Preferred: Skilled in creating, reviewing, and delivering clear, accurate presentations and reports for diverse audiences

Responsibilities

Manage Investigator Initiated Trials (IIT) level contracts, timelines, study product supply and financial processes (e.g., purchase orders, invoices, accruals, and forecasts) in accordance with policy and compliance requirements
Implement regional/functional medical operations plans that align to MA strategy; coordinate with regional leaders to translate strategy into executable roadmaps and milestones
Implement, maintain and support globally aligned KPIs, qualitative/quantitative metrics, reporting needs; steward data quality and documentation systems for accurate monthly/periodic metrics
Serve as point of contact for IIT processes and systems: maintain databases and documentation; manage and coordinate contracts/SOWs, purchase orders, payments, and study product-supply workflows; provide process/systems support to Medical Science Liaisons (MSLs) as needed
Assist in tracking Share of Voice (SoV) activities for Congresses; partner with internal/external stakeholders to plan and execute key congress operations and agreed medical tactics
Act as SME and first-line support for GMA customer relationship systems and related processes; deliver associate training and troubleshooting within defined governance
Manage vendor onboarding and operational transactions (PO, invoices, accruals, forecasting) and support vendor relations to optimize value and compliance; ensure on-time, audit-ready execution
Track regional IIT progress; facilitate meetings (agendas, minutes, actions); surface risks/issues and drive mitigations
Identify and implement process simplification, standardization, and innovation opportunities across medical operations; apply process excellence concepts to improve quality and speed
Provide mentorship and/or coaching to junior associates in a coordinator role

Skills

Contract Management

Purchase Orders

Invoices

Accruals

Financial Forecasting

KPIs

Metrics Reporting

Database Management

Vendor Management

Compliance

MSL Support

Congress Operations

Share of Voice

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters

1945Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision coverage

HSA Medical Plan

PTO

Paid Parental leave

401k

Retirement Plan Company Contribution

Low payroll deductions

Tuition Reimbursement Program

Annual Bonus

Free Family Contact Lens Program

12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.

Antitrust case denial could lead to legal challenges and financial penalties.

Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.

The company invests heavily in R&D, ensuring cutting-edge vision solutions.

Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.

Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.

Recognition as a top employer in Singapore attracts and retains top talent.

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