Upwork

Manager, Internal Communications

Remote

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Internet, Marketplace, BiotechnologyIndustries

Requirements

Candidates should possess demonstrated experience and leadership in managing comprehensive technical strategic communications programs to advance an organization's mission, strategy, and goals. They must have excellent project management skills, including the ability to manage multiple tasks with frequently changing requirements and deadlines, and operate fairly independently with minimal guidance. Exceptional written, oral, interpersonal, and presentation skills are required, along with extensive successful writing and editing experience. Furthermore, candidates should demonstrate skill and comfort in proactively building relationships with executives and working effectively with individuals at all levels of the organization.

Responsibilities

The Internal Communications Manager will execute initiatives led by the Internal Communications team, including global campaigns, engaging employees through creative storytelling, managing centralized employee and leader communication resources, supporting employee engagement initiatives, and managing communication channels. They will provide strategic input on messaging and positioning, influence stakeholders, identify and support projects to improve the Internal Communications team, support weekly and quarterly company meetings, actively manage content on the company intranet, and regularly assess the effectiveness of internal communications channels. Additionally, the role involves supporting executives in key business units and collaborating with team members and business partners.

Skills

Internal Communications
Storytelling
Writing
Problem-Solving
Collaboration
Executive Communication
Strategic Communication
Campaign Management

Upwork

Online platform connecting freelancers and clients

About Upwork

Upwork connects freelancers with clients looking for various services in the gig economy, which focuses on short-term contracts instead of permanent jobs. The platform allows freelancers to create profiles that showcase their skills, while clients can post job listings for specific projects. Freelancers bid on these projects, and clients choose the best candidates based on proposals and reviews. Upwork earns revenue through service fees charged to freelancers based on their earnings, with a tiered structure that rewards long-term client relationships. The platform also offers premium memberships and additional services for enhanced visibility and access to job listings. Upwork provides tools for time tracking, invoicing, and project management, making it easier for both freelancers and clients to manage their work and payments. The goal of Upwork is to facilitate successful project completion by bridging the gap between freelancers and clients.

Key Metrics

San Francisco, CaliforniaHeadquarters
2015Year Founded
$143.8MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Health Insurance
Unlimited Paid Time Off
401(k) Retirement Plan
401(k) Company Match
Parental Leave
Employee Stock Purchase Plan

Risks

Increased competition from Fiverr and Toptal threatens Upwork's market share.
The new Fiverr-style Project Catalog may commoditize services, reducing freelancers' perceived value.
Strategic shifts under new management may not align with current client expectations.

Differentiation

Upwork connects freelancers with clients across diverse industries, enhancing global work opportunities.
The platform offers tools like time tracking and invoicing for efficient project management.
Upwork's tiered fee structure incentivizes long-term client relationships, differentiating it from competitors.

Upsides

Upwork's acquisition of Objective AI enhances its AI capabilities for better talent matching.
The introduction of Featured Jobs increases visibility for job posts, attracting more candidates.
Upwork's recognition as the top job posting site boosts its credibility among employers.

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