Manager, Integration Solutions at Firework

Hong Kong

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Retail, Commerce TechnologyIndustries

Requirements

Bachelor's degree, preferably in Computer Science or other technical field
5+ years of solution engineering experience or technical consultant manager especially in a customer-facing role for SaaS high-growth companies
Advanced verbal and written communication skills in English, Mandarin, and Cantonese are required
Excellent communication and presentation skills with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customers
Advanced technical discovery, documentation, and troubleshooting skills. Detail-minded and data driven
Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule
Start-up, team-oriented mentality
Experience developing rich applications with JavaScript (ES6), HTML5, and CSS3 is required
Mobile experience (Android, iOS) and cross platform (Flutter, React) is a plus
Knowledge of WordPress, Shopify is a plus
Candidates based in Shenzhen and Hong Kong (role is remote and may require some travel)

Responsibilities

Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers
Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise
Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success
Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates
Triage and resolve bugs and other technical issues throughout the customer journey
Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents

Skills

Key technologies and capabilities for this role

Integration SolutionsTechnical Pre-SalesScalable IntegrationsCustomer OnboardingTechnical EnablementProduct DeploymentAPI IntegrationEnterprise SolutionsSales Engineering

Questions & Answers

Common questions about this position

What education and experience are required for the Manager, Integration Solutions role?

A Bachelor's degree, preferably in Computer Science or another technical field, and 5+ years of solution engineering experience or as a technical consultant manager in a customer-facing role for SaaS high-growth companies are required.

What are the main responsibilities of this position?

The role involves partnering cross-functionally in pre- and post-sales to translate technical requirements into scalable integration solutions, driving onboarding with solutions discovery and platform integration expertise, assessing customer requirements, acting as the technical voice of the customer, triaging issues, and creating technical documentation.

What is the work environment like at Firework?

Firework offers a high-growth, team-centric environment where innovation thrives and collaboration fuels success.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What salary or compensation does this position offer?

This information is not specified in the job description.

Firework

Video commerce platform for brands and retailers

About Firework

Firework provides solutions in the video commerce sector, allowing brands and retailers to integrate livestream and shoppable video content into their online stores. Their platform enhances customer engagement and transforms how consumers interact with products. Firework stands out by offering customized plans and community engagement tools, using patented technology to convert clicks into customers. The company's goal is to redefine online shopping experiences through interactive video solutions.

San Mateo, CaliforniaHeadquarters

2017Year Founded

$262.8MTotal Funding

SERIES_BCompany Stage

Consumer Software, Consumer Goods, EntertainmentIndustries

201-500Employees

Risks

Competition from TalkShopLive and NBCUniversal could impact Firework's market share.

Zara's U.S. live shopping expansion may draw consumers away from Firework.

U.S. consumer preference for traditional shopping may limit Firework's platform adoption.

Differentiation

Firework integrates AI with video commerce through its AVA virtual shopping assistant.

The company partners with major brands like Victoria's Secret for interactive video solutions.

Firework offers customized video commerce plans tailored to diverse client needs.

Upsides

Firework's AI-powered AVA positions it as a leader in video commerce innovation.

Partnerships with major brands enhance Firework's market presence and credibility.

Global expansion of livestream shopping presents growth opportunities for Firework.

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