Manager, Infrastructure Platform at People.ai

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Data Platform, Enterprise SoftwareIndustries

Requirements

Candidates must have 8+ years of experience in Infrastructure, Platform, or SRE engineering, with at least 3 years in a leadership or management role. Proven success in delivering infrastructure 'golden paths' adopted by multiple teams is required. Strong technical expertise in cloud platforms (AWS preferred), Kubernetes, CI/CD, observability, IAM, and networking is essential. Experience with roadmap planning, cost optimization, and compliance/security frameworks is necessary. The role also requires the ability to collaborate with cross-functional stakeholders, strong people leadership skills including hiring, coaching, and developing engineering talent, proficiency with monitoring and observability tools, and familiarity with Infrastructure as Code and automation best practices.

Responsibilities

The Manager, Infrastructure Platform will define and execute the long-term infrastructure platform roadmap, aligning quarterly objectives and sprint planning for predictable delivery. They will strengthen platform security and compliance through improved access management, logging, and governance practices. This role involves partnering with Finance, Product, and Engineering to forecast and optimize infrastructure costs while preserving reliability and performance. Responsibilities include maintaining and modernizing CI/CD pipelines, establishing scalable, multi-account cloud infrastructure, and building, mentoring, and growing a high-performing team of infrastructure/platform engineers. The manager will also lead on-call rotations for infrastructure incidents and ensure fast resolution with thorough postmortems.

Skills

Infrastructure Platform

Cloud Infrastructure

SRE

CI/CD

Cost Optimization

Compliance

Governance

Scalability

Reliability

Developer Productivity

System Availability

People Management

People.ai

AI-driven CRM process automation solutions

About People.ai

People.ai specializes in automating Customer Relationship Management (CRM) processes using artificial intelligence. Their technology helps businesses streamline routine tasks and gain valuable insights, making CRM systems a reliable source of information for sales and marketing teams. The primary users of People.ai's solutions are companies in sectors like technology, finance, and healthcare, which benefit from improved customer engagement and enhanced sales processes. Unlike many competitors, People.ai offers a subscription-based model that provides continuous updates and support, allowing them to cater to both small businesses and large enterprises. The goal of People.ai is to empower businesses to manage their customer relationships more effectively and drive revenue growth.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$199.6MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Flexible Work Opportunities

Learning Budget

Healthcare Package

Diversity Groups

Unlimited Vacation

Risks

Emergence of competitors like Resquared could challenge market share in niche segments.

Jamix's focus on secure AI assistants may attract privacy-conscious clients away from People.ai.

Twilio's expansion in AI-driven CRM solutions could intensify competition in the market.

Differentiation

People.ai integrates AI-driven insights into Microsoft Sales Copilot, enhancing productivity tool value.

Recognized as a 'Market Leader' in AI sales solutions, boosting credibility and client attraction.

SalesAI, a generative AI solution, offers a comprehensive view of revenue-influencing factors.

Upsides

613% growth over two years highlights rapid expansion and market acceptance.

Integration with Microsoft Sales Copilot increases user adoption and satisfaction.

Laura Palmer's appointment as CRO could lead to strategic growth and revenue expansion.

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