[Remote] Manager II, QA at Thumbtack

Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Home ServicesIndustries

Requirements

3–5 years of experience in Quality Assurance with at least 1–2 years in a leadership or people management role. Strong advantage for experience managing quality programs in a sales or revenue-generating campaign
Strong analytical and problem-solving skills with the ability to interpret quality data and connect insights to operational performance
Proven experience developing and executing QA programs, scorecards, or calibration frameworks in a contact center or sales/success operations environment
Excellent communication and stakeholder management skills, with the ability to influence cross-functional teams and drive alignment
Demonstrated ability to coach and develop team members, fostering a culture of accountability and continuous improvement
Proficiency with QA and analytics tools (e.g., CRM, QMS, or BI tools). Experience using auto-QA or AI-assisted QA platforms is a strong plus
Deep understanding of sales/customer success principles, compliance standards, and process improvement best practices

Responsibilities

Lead and manage the day-to-day operations of our Sales/Success Quality team, ensuring timely and accurate delivery of audits and insights
Drive calibration and scoring consistency across programs, teams, and QA analysts
Analyze QA data to uncover trends, root causes, and correlations to key operational metrics
Partner cross-functionally with Operations, Enablement, and Product Operations teams to translate QA insights into process, policy, and performance improvements
Oversee the development and refinement of QA forms and monitoring methodologies to align with business objectives
Coach, mentor, and develop QA Analysts to strengthen analytical skills, calibration accuracy, and impact
Represent QA in meetings, business reviews, and planning sessions, providing data-driven recommendations to improve customer and pro experiences

Skills

QA Management

Quality Assurance

Team Leadership

Data Analysis

Calibration Sessions

Audit Analysis

Operational Metrics

Cross-Functional Collaboration

Performance Improvement

Root Cause Analysis

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$680.3MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Paid Holidays

Phone/Internet Stipend

Mental Health Support

Risks

Increased competition from OfferUp could dilute Thumbtack's market share.

Dependency on RentRedi partnership may risk customer acquisition dynamics.

Reliance on external funding could be risky if market conditions change.

Differentiation

Thumbtack connects users with 300,000 local service businesses across the U.S.

The platform offers personalized guidance and cost estimates for various home services.

Thumbtack charges professionals for leads, ensuring a straightforward revenue model.

Upsides

Partnership with OfferUp expands market reach and customer base.

$75 million financing boosts technology investment and service expansion.

Experienced leaders enhance legal and user research capabilities, improving trust and experience.

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