Manager, Global HR Operations at The Walt Disney Company

Minato-ku, Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, MediaIndustries

Requirements

Bachelor’s degree in Human Resources and/or Business related field
Minimum 5 years of leadership experience or HR functional expertise
Previous work experience in an HR Operations or similar environment
Previous Disney experience preferred
Experience managing teams through change
Ability to drive HR processes and to deliver high quality HR services in a fast paced, highly dynamic/changing environment
Demonstrate leadership skills with a focus on developing talent within the organization
Demonstrated polish and professionalism at all times even when engaging with leaders and team members with differing points of view
Proven negotiation skills with the ability to gain agreement while keeping both the client and the goals of the Global HR Operation organization in mind
Effective problem solving, conflict resolution, networking, continuous improvement, and technical aptitude skills
Ability to work in an organized and logical manner

Responsibilities

Oversee work and daily activities for Global HR Operations staff to ensure Service Level Agreements (SLAs) are met and issues are resolved with clients
Distribute work (potentially across regions) as necessary based on staffing, skills/knowledge, and priorities
Provide direct, escalation support to stakeholders on time sensitive or highly confidential Global HR Operations work; provide onsite expertise and escalation support to regional stakeholders as needed
Handle escalations and problem solve complex situations
Grow GHRO team member in their enterprise knowledge and transaction development
Provide training on existing or new skills/knowledge areas to onsite staff as needed and oversee system testing
Inspire a strong, healthy team
Identify opportunities to improve the business by considering client needs, customer experience, costs/ROI, technology, and SLAs
Drive compliance auditing and implement actions for improvements
Engage with stakeholders and HR partners and work closely with Senior Managers to develop and implement operational improvements
Leverage technology to improve employee experience, increase productivity, and build a Global HR Ops community
Partner and collaborate with senior management as a strategic partner on projects and the implementation of operational strategies
Manage assigned enterprise project(s)
Provide leadership, direction and exemplify the values of the Disney brand and share those values with clients and team
Support and participate in building a community among all Global HR Operations employees
Positively influence Global HR Operations team members through change associated with new technology, new processes, new team members and a growing, global clientele
Set an example for positivity, flexibility, leadership, and inspire a cross-functional and cross-regional GHRO team

Skills

Key technologies and capabilities for this role

HR OperationsTeam LeadershipSLA ManagementProcess ImprovementData MetricsStakeholder EscalationTrainingSystem TestingStrategy ExecutionCustomer Service

Questions & Answers

Common questions about this position

What is the salary for the Manager, Global HR Operations role?

This information is not specified in the job description.

Is this a remote position or what is the location requirement?

This information is not specified in the job description.

What are the key skills or experiences needed for this role?

The role requires strong leadership skills for managing a team, expertise in process improvement and strategy development, problem-solving for complex escalations, and the ability to leverage data, metrics, and technology to enhance operations and customer service.

What is the company culture like for this team?

The culture emphasizes Disney brand values, positivity, flexibility, leadership, building a global HR Operations community, and inspiring team members through change while delivering exceptional customer service.

What makes a strong candidate for this position?

Strong candidates will have proven leadership experience in HR operations, the ability to manage teams across regions, drive process improvements using data and technology, handle escalations effectively, and demonstrate Disney values like positivity and flexibility.