Manager, Global Enterprise Implementation at Culture Amp

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HR Tech, SaaSIndustries

Requirements

Lead, coach, and develop a high-performing team of global Enterprise Implementation Managers, fostering collaboration and knowledge sharing across regions
Own the day-to-day operations of the global IM team, ensuring effective resource allocation, workload balancing, and delivery of customer projects on time and within scope
Coach and guide the Implementation Manager ICs on complex/unique customer needs while establishing a culture of creativity, tenacity, and a dedication to solving problems
Set clear goals and performance expectations for the team, aligned with global CX and business objectives
Run point on our customer escalation process, ensuring timely triage and resolution of escalations, in partnership with our Product Support leadership team
Own global capacity planning and workforce strategy, including hiring and coverage across timezones
Develop and execute a global strategy and operating rhythm for Enterprise Implementation, ensuring consistent, high-quality customer experiences across all regions
Establish and maintain global standards, best practices, and playbooks for implementation processes, documentation, and customer handoffs
Partner with regional CX Directors and cross-functional teams to align on priorities, share insights, and drive continuous improvement
Identify, evaluate, and implement new technologies, content, and business processes to drive greater efficiency, scalability, and customer value in the implementation journey
Lead the evolution of the Implementation framework, piloting and rolling out new approaches to accelerate customer time-to-value and increase activation “stickiness.”
Gather and analyze customer and team feedback to inform ongoing improvements and innovation
Champion a customer education strategy that empowers Enterprise customers to become self-sufficient, leveraging scalable resources, training, and enablement content
Collaborate with Customer Education, Product, and Customer Success teams to ensure customers are set up for long-term success post-implementation
Serve as the global voice of Implementation, advocating for customer and team needs with Product S

Responsibilities

Lead the global team of Enterprise Implementation Managers (IMs) across EMEA, North America, and APAC
Own the day-to-day execution of the global IM team
Set the strategy for driving global consistency in the Enterprise customer experience
Lead innovation in implementation frameworks, technologies, and processes
Ensure efficient, timely, and high-impact customer activations
Focus on educating customers to achieve self-sufficiency and healthy cycle and feature adoption on the Culture Amp platform

Skills

Team Leadership

Customer Implementation

Project Management

Resource Allocation

Workload Balancing

Employee Engagement

Performance Management

Stakeholder Management

Process Innovation

Global Operations

Coaching

Strategy Development

Customer Success

Culture Amp

People analytics platform for employee engagement

About Culture Amp

Culture Amp provides a people analytics platform aimed at improving employee engagement, performance, and retention within organizations. The platform includes tools for gathering and analyzing employee feedback, conducting performance reviews, and monitoring goals. By utilizing powerful analytics and action planning features, Culture Amp helps businesses make informed, data-driven decisions to enhance workplace culture and employee experience. Unlike many competitors, Culture Amp focuses specifically on the HR technology sector, which is rapidly expanding as companies prioritize employee engagement. The company operates on a subscription-based model, offering various pricing tiers tailored to the size of the organization and the features needed.

Melbourne, AustraliaHeadquarters

2009Year Founded

$267.4MTotal Funding

SERIES_FCompany Stage

Data & Analytics, ConsultingIndustries

1,001-5,000Employees

Benefits

Employee Share Options Program

Professional Development Budget

Mental Health Support

Monthly Camper Life Allowance

Team budgets dedicated to team building activities and connection

Paid Vacation

Paid Holidays

Extended year-end breaks

Excellent parental leave and in work support program available from day 1 of joining Culture Amp

5 Social Impact Days a year to make a positive impact on the community outside of work

Home Office Stipend

Medical insurance coverage for you and your family (Available for US & UK only)

Risks

Emerging HR tech startups offering cheaper solutions threaten Culture Amp's market share.

Rapid AI advancements may require Culture Amp to invest heavily to stay competitive.

Data privacy concerns and regulatory changes could impact Culture Amp's operations in key markets.

Differentiation

Culture Amp integrates AI to streamline HR feedback analysis, enhancing efficiency.

The acquisition of Orgnostic boosts Culture Amp's data analytics capabilities significantly.

Culture Amp's People Analytics product offers a unified platform for comprehensive workforce insights.

Upsides

Neera Desai's appointment as GM could strengthen Culture Amp's North American market presence.

Collaboration with Sonder emphasizes employee wellbeing, potentially leading to new wellness features.

AI integration in feedback analysis allows HR teams to focus on strategic initiatives.

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