Manager Field Application Support EMEA, North at Thermo Fisher Scientific

Hemel Hempstead, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Laboratory Equipment, Life SciencesIndustries

Requirements

Degree in Chemistry, Biochemistry, or related field
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Understanding of sales processes and systems, including SFDC
Strong verbal and written communication skills, effective across all levels and regions
Business-focused with a keen understanding of customer needs
Excellent organizational skills, able to prioritize multiple tasks
Direct or matrix management experience preferred
High proficiency in English; additional European languages are a plus
Willingness to travel frequently within the region and Europe
Valid driving license required
Located within the area of responsibility (Northern Europe: United Kingdom, Ireland, and Nordic countries)

Responsibilities

Lead and inspire the team to achieve their goals
Conduct annual performance reviews and gather feedback
Promote continuous learning and skill development
Cultivate a supportive and balanced work environment
Guide the team through change with a positive approach
Ensure high-quality support before and after sales
Collaborate with product and marketing teams
Manage pre- and post-sales activities using SFDC
Drive PPI initiatives to enhance business processes and boost customer satisfaction
Share successful project outcomes with European labs, experts, factory, and sales and marketing departments
Relay market insights and customer feedback to management and relevant teams
Develop a strong internal network and collaborate closely with sales managers, Customer Solution Center, and HR partners in the EMEA region
Develop strategies to support business priorities
Promote effective use of management tools (e.g., SFDC, R.A.D.A.R., Key Performance Indicators, PPI systems)
Demonstrate ability to work independently and meet timelines and targets
Lead the full spectrum of field-based Applications Support functions for HPLC, ICSP, TEA, and DIA product lines across Northern Europe
Plan, initiate, execute, and evaluate initiatives to achieve product line goals, covering sales support, technical consultation, customer engagement, and product-focused training
Ensure efficient use of resources and effective knowledge sharing across regions

Skills

HPLC

ICSP

TEA

DIA

SFDC

Salesforce

Team Leadership

Performance Reviews

Customer Engagement

Technical Consultation

Product Training

PPI Initiatives

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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