Manager ERP Package Applications at DXC Technology

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field
10-12 years of IT experience, with at least 7 years of hands-on experience with ServiceNow, specifically in ITOM modules
Strong technical expertise in Discovery & MID Server deployment
Strong technical expertise in Service Mapping & CMDB architecture
Strong technical expertise in Event Management and integrations
Experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Integration Hub
Good understanding of ITIL/ITSM concepts and CMDB design
Experience working in Agile environments
Strong communication and problem-solving skills
Ability to work independently and manage client interactions
Preferred Certifications: ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist – ITOM

Responsibilities

Lead and support the design, configuration, and implementation of ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and Cloud Management
Customize and configure ServiceNow components using Flow Designer, Business Rules, Script Includes, and UI Policies
Collaborate with stakeholders to gather technical requirements and align ITOM capabilities with business needs
Integrate ServiceNow ITOM with CMDB, ITSM, and third-party monitoring tools
Perform health checks, gap analyses, and optimizations of current ITOM implementations
Assist in the creation of technical documentation, design artifacts, and test plans
Troubleshoot and resolve ITOM-related issues
Stay current with the latest ServiceNow platform updates, releases, and best practices
Support presales and scoping efforts, if required

Skills

ServiceNow

ITOM

Discovery

Service Mapping

Event Management

Cloud Management

Flow Designer

Business Rules

Script Includes

UI Policies

CMDB

ITSM

JavaScript

Glide API

Integration Hub

MID Server

ITIL

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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