Manager, Engineering

India

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Security, Identity Management, Enterprise SoftwareIndustries

Requirements

Candidates must possess a minimum of 8 years of experience in software engineering or technical support, with at least 3 years in a managerial capacity, focusing on customer issue verification and resolution. A Bachelor's degree in Computer Science, Engineering, or a related field is a plus, as are certifications such as PMP or Scrum Master. Proven leadership experience, a strong technical background in software development methodologies and debugging, strategic thinking with operational excellence, excellent communication and interpersonal skills, an analytical mindset, attention to detail, and experience in fast-paced environments are essential.

Responsibilities

The Software Support Engineering Manager will lead and manage a team of level 3 customer support software engineers, overseeing issue verification, remediation, and ensuring timely resolution. This includes defining and maintaining standard operating procedures, prioritizing tasks, conducting performance evaluations, acting as a point of escalation for complex issues, monitoring KPIs, and fostering a collaborative team culture. The manager will also plan staffing requirements, hire skilled team members, and stay current with industry best practices to enhance team capabilities.

Skills

Software Support

Engineering Management

Customer Support

Issue Verification

Bug Triage

Team Leadership

Mentorship

Process Improvement

Performance Management

KPI Analysis

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Austin, TexasHeadquarters

2004Year Founded

$20.7MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.

Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.

Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.

The company leverages AI and machine learning to enhance identity security solutions.

SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.

Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.

Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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