Manager, Data Center & Infrastructure at Pacific Life

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Financial Services, TechnologyIndustries

Requirements

8+ years of experience in data center management, IT infrastructure, or related fields. People leadership experience is required
4-year degree or equivalent experience
Experience supporting global, multi-site data center operations in a large enterprise environment
Strong understanding of networking, server infrastructure, cloud technologies, and hybrid environments
Expertise in data center power and cooling systems, redundancy planning, and energy efficiency best practices
Familiarity with compliance and security frameworks such as ISO 27001, SOC 2, HIPAA, and GDPR
A demonstrated ability to build and lead high-performance teams
Experience with budgeting and cost optimization strategies, supporting the Director in financial management
Hands-on experience with disaster recovery planning, incident management, and operational risk mitigation
Familiarity with automation, monitoring, and management tools for optimizing data center performance
Experience working in regulated industries or high-availability environments (e.g., finance, healthcare, etc.)
Strong communication and leadership skills

Responsibilities

Execute the operational roadmap for data center operations, ensuring alignment with business and IT objectives as defined by the Director
Lead and mentor a team of infrastructure platform engineering professionals, fostering a culture of excellence, collaboration, and continuous improvement
Oversee capacity planning, ensuring scalability and optimal resource utilization
Implement and maintain industry best practices for security, compliance, and operational efficiency
Ensure high levels of uptime and reliability through proactive maintenance and incident response strategies
Manage vendor relationships and support contract negotiations for facility management and hardware procurement, as delegated by the Director
Support the development and execution of disaster recovery and business continuity plans
Monitor industry trends and emerging technologies, providing recommendations to the Director for continuous improvement
Collaborate with other managers, directors, and stakeholders to ensure operational alignment with broader IT and business goals
Provide direct leadership to data center staff, including performance management, coaching, and professional development
Develop and implement departmental plans and priorities in coordination with the Director
Oversee the day-to-day operations of our data center, computing platform, server, storage, and cloud infrastructure

Skills

Data Center Operations

Infrastructure Management

Server Management

Storage Management

Cloud Infrastructure

Capacity Planning

Team Leadership

High Availability

Security Best Practices

Pacific Life

About Pacific Life

Newport Beach, CaliforniaHeadquarters

1868Year Founded

$189.4MTotal Funding

N/ACompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Paid Vacation

Paid Parental Leave

Adoption Assistance

401(k) Retirement Plan

401(k) Company Match

Risks

Increased competition in annuities market from companies like Prudential and MetLife.

Potential financial exposure from significant real estate investments.

Integration challenges with Selerix could affect customer satisfaction.

Differentiation

Pacific Life partners with T. Rowe Price for innovative Lifetime Income solutions.

Recognized as a top community-minded company, enhancing brand reputation and trust.

Real-time integration with Selerix improves benefits administration accuracy and efficiency.

Upsides

Lifetime Income solution attracts clients seeking secure retirement options.

Enhanced annuity products offer flexibility and growth, increasing product attractiveness.

Strong real estate financing position opens more sector opportunities.

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