Manager, D2C Operations at Universal Music Group

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Music, Entertainment, eCommerceIndustries

Requirements

Detail-oriented and solution-driven
Thrives in a fast-paced environment where priorities shift quickly
Strong technical fluency
Proactive mindset
Pride in delivering work that supports the artist’s vision and the fan experience
Flexibility and responsiveness to client and artist needs, including availability outside standard business hours

Responsibilities

Serve as a point of contact for day-to-day operational questions and updates, providing clear and timely communication to internal and external stakeholders
Support the Senior Manager and Campaign Manager in coordinating site launch activities and ensuring client expectations are met
Assist in the client approval process for launches, coordinating with artist teams and their Legal representatives to ensure all required reviews and sign-offs are completed prior to site or campaign go-live
Oversee day-to-day operations for a portfolio of high-priority artist stores, ensuring accuracy, timeliness, and seamless cross-functional execution
Build transparent and open communication channels across teams to drive collaboration and trust
Own the end-to-end setup and launch of products and campaigns
Manage all product details, including titles, descriptions, UPCs, images, pricing, metadata, and promotions or discounts
Ensure all content is accurate, compliant, and aligned with brand, legal, and creative standards across storefronts
Implement front-end merchandising, taxonomy, and navigation updates as directed by the artist and internal teams, ensuring accurate execution that enhances discoverability, conversion, and user experience
Partner with Order Management and Fulfillment to monitor and manage inventory, ensuring inventory accuracy across systems to maintain reliable stock levels and prevent discrepancies between storefront and warehouse data
Closely track stock levels to identify potential sell-outs, proactively flag risks, and communicate updates to key stakeholders
Work cross-functionally to secure and publish replenishment inventory in a timely manner
Lead weekly reprocessing efforts to reconcile and update inventory data, ensuring storefront and warehouse systems remain accurate

Skills

eCommerce

D2C Operations

Stakeholder Management

Client Management

Cross-functional Collaboration

Storefront Operations

Fulfillment

Customer Service

Technical Fluency

Project Execution

Universal Music Group

Global music recording, publishing, and distribution

About Universal Music Group

Universal Music Group (UMG) operates as a major player in the global music industry, engaging in recording, publishing, and distribution across over 60 countries. The company works with a wide range of clients, from famous artists like Elton John and Taylor Swift to new and independent musicians. UMG's operations include selling physical and digital music, streaming services, licensing music for various media, and organizing live performances. The company signs artists to contracts, produces their music, and manages their publishing rights, while also offering marketing and promotional services to help artists expand their reach. UMG generates revenue through multiple channels, including music sales, streaming subscriptions, licensing fees, live performances, and merchandise. This diverse approach allows UMG to maintain its leadership position in the music market by providing comprehensive support to artists and capitalizing on various revenue opportunities.

Santa Monica, CaliforniaHeadquarters

1934Year Founded

$3,890.9MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Salary

401k

Flexible PTO

Medical, dental, visiion insurance

Student Loan Repayment Assistance & Tuition Reimbursement

Well-Being Allowance

Risks

Legal battle with Drake over 'pay-for-play' could harm UMG's reputation.

Downtown Music acquisition may face regulatory scrutiny, delaying expansion plans.

AI partnership with Amazon may not fully address evolving AI content challenges.

Differentiation

UMG leads the music industry with a diverse global presence in 60+ countries.

UMG's artist-centric streaming model enhances engagement and revenue for musicians.

UMG's strategic partnerships, like with Amazon, bolster innovation and content protection.

Upsides

UMG's acquisition of Downtown Music boosts its independent music sector presence.

Partnership with KLAY Vision positions UMG as a leader in AI-driven music innovation.

Collaboration with WPP enhances UMG's marketing capabilities and global reach.

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