Customer Success Manager, SMB
EvenUpSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), HR Technology, Payroll ServicesIndustries
Requirements
The ideal candidate is a passionate business builder with experience in tackling complex and ambiguous problems and driving business impact. They should be comfortable diving into data for insights and possess strong skills in cross-functional project management with multiple stakeholders. Experience working in a highly collaborative, high-performance team environment is essential.
Responsibilities
The Manager, Customer Success, SMB will be responsible for managing and growing a team of Customer Success Managers, including recruiting, hiring, and training new members. They will serve as a coach and leader, developing the skills of their CSMs to help customers achieve their desired outcomes. The role involves building, scaling, owning, and optimizing the revenue stream by driving change and maximizing the effectiveness of the Customer Success team to deliver greater value and grow customer accounts. This includes organizing and analyzing customer and product data to identify and implement improvements for revenue growth, and partnering with Operations to design and implement processes, workflows, and automations. The manager will also proactively surface opportunities to expand customer relationships.
Skills
Customer Success
SMB
Global Teams
Payroll
HR Platform
Compliance
Benefits
Performance Management
AI Tools
SaaS
Deel
HR platform for managing global workforces
About Deel
Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$660.4MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Consulting, Enterprise SoftwareIndustries
5,001-10,000Employees