Manager Customer Services at Caterpillar Inc.

Midland, Texas, United States

Caterpillar Inc. Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Oil & Gas, Energy, ManufacturingIndustries

Requirements

  • Customer Focus: Extensive experience facilitating creation of products/services to resolve customer issues, fostering relationships, anticipating needs, measuring satisfaction, and modeling customer focus as strategy
  • Data Gathering & Analysis: Extensive experience advising on methodologies/technologies, overseeing activities, documenting/validating data, implementing procedures/policies, and teaching improvements in data validity/reliability

Responsibilities

  • Manage and coordinate workflow across pump shop, flow iron shop, and frac equipment operations shop to ensure equipment readiness and timely deployment into the field
  • Collaborate with HSE teams to ensure compliance with safety regulations and environmental standards
  • Ensure all equipment is maintained, repaired, and tested according to standards
  • Monitor inventory levels and coordinate with logistics for timely replenishment of parts and equipment
  • Lead and mentor shop supervisors and technicians, assisting with employee development and performance management
  • Drive initiatives and cost-saving measures across shop operations to improve coordination of equipment from shop to field and reduce delays or miscommunication
  • Oversee daily operations across multiple shop functions including pump shop, flow iron shop, and frac equipment maintenance to ensure operational efficiency, safety compliance, and quality standards

Skills

Shop Operations Management
Equipment Maintenance
Frac Equipment
Pump Shop
Flow Iron
Safety Compliance
HSE
Workflow Coordination
Team Leadership
Quality Standards
Asset Management
Field Engineering

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters
1925Year Founded
$143.5KTotal Funding
IPOCompany Stage
Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries
10,001+Employees

Benefits

Annual incentive bonus plan
Medical, dental, and vision coverage
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
401k savings plan
Health savings account (HSA)
Flexible spending accounts (FSAs)
Disability benefits
Life Insurance
Parental leave
Healthy Lifestyle Programs
Employee Assistance Programs
Voluntary Benefits and Employee Discounts
Tuition Reimbursement
Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.
Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.
Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.
The company integrates AI and IoT to enhance machinery performance and customer satisfaction.
Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.
Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.
Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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