Manager, Customer Service - SSMG - US at Sysco

San Antonio, Texas, United States

Sysco Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Food Distribution, SalesIndustries

Requirements

  • High School Diploma or equivalent
  • 3 years or more of customer service or call center experience
  • Good communication skills
  • Proven ability to communicate effectively to satisfy customers’ needs
  • Experience managing individuals, motivating, training, and disciplining a staff
  • Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus
  • Bilingual English/Spanish a plus
  • Ability to handle multiple tasks
  • Strong organizational skills and ability to handle crisis situations effectively
  • Good operational knowledge of a distribution warehouse environment

Responsibilities

  • Develops and promotes the department’s goals and objectives through the management of planning and supervising activities
  • Develop, implement, and maintain department procedures
  • Analyze and identify changes to increase department efficiency and improved service
  • Monitor and analyze CS effectiveness reports (daily, weekly, and monthly) to enhance department efficiency
  • Responsible for overall order entry process – review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues
  • Communicate sales opportunities to the Sales team in order to maximize sales penetration
  • Hire, hold the team accountable, training, write schedules, manage CMP process and conduct 30,60,90 day reviews

Skills

Key technologies and capabilities for this role

Customer ServiceTeam ManagementTrainingMS OfficeExcelOrder EntryCommunicationSales Support

Questions & Answers

Common questions about this position

What is the compensation for this Customer Service Manager role?

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors.

Is this Customer Service Manager position remote or onsite?

This information is not specified in the job description.

What skills are required for the Customer Service Manager role?

Required skills include good communication skills, experience managing individuals (motivating, training, and disciplining staff), good computer skills with working knowledge of MS Office (Word, Excel, Outlook) a plus, bilingual English/Spanish a plus, ability to handle multiple tasks, strong organizational skills, and ability to handle crisis situations effectively.

What is the company culture like at Sysco?

Sysco offers colleagues the opportunity to grow personally and professionally, contribute to the success of a dynamic organization, and serve others in a manner that exceeds their expectations. They are looking for talented, hard-working individuals.

What experience qualifies someone for this Customer Service Manager position?

Candidates need 3 years or more of customer service or call center experience, plus experience managing individuals. A high school diploma or equivalent is required, along with good operational knowledge of a distribution warehouse environment.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters
1970Year Founded
IPOCompany Stage
Food & AgricultureIndustries

Benefits

Health Insurance
401(k) Retirement Plan
401(k) Company Match
Professional Development Budget
Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.
Reliance on partnerships for technology advancements may pose risks if results are unmet.
Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.
The company provides flexible payment options and waives delivery minimums for scheduled deliveries.
Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.
The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.
Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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