Manager, Customer Service - SSMG - US at Sysco

San Antonio, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Distribution, SalesIndustries

Requirements

High School Diploma or equivalent
3 years or more of customer service or call center experience
Good communication skills
Proven ability to communicate effectively to satisfy customers’ needs
Experience managing individuals, motivating, training, and disciplining a staff
Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus
Bilingual English/Spanish a plus
Ability to handle multiple tasks
Strong organizational skills and ability to handle crisis situations effectively
Good operational knowledge of a distribution warehouse environment

Responsibilities

Develops and promotes the department’s goals and objectives through the management of planning and supervising activities
Develop, implement, and maintain department procedures
Analyze and identify changes to increase department efficiency and improved service
Monitor and analyze CS effectiveness reports (daily, weekly, and monthly) to enhance department efficiency
Responsible for overall order entry process – review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues
Communicate sales opportunities to the Sales team in order to maximize sales penetration
Hire, hold the team accountable, training, write schedules, manage CMP process and conduct 30,60,90 day reviews

Skills

Customer Service

Team Management

Training

MS Office

Excel

Order Entry

Communication

Sales Support

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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