Manager-Construction & Engineering at AT&T

Bridgeview, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Construction, EngineeringIndustries

Requirements

High school diploma, GED, or equivalent related network experience (technical degree preferred)
At least 3-5 years of network related technical experience
Ability to supervise and manage crews of technicians responsible for day-to-day construction and engineering activities
Office presence minimum of 5 days per week in Bridgeview, Illinois (no relocation offered)

Responsibilities

Supervision and management of teams of technicians
Leading regular huddles to discuss and direct assignments
Overseeing the flow and distribution of inventory and supplies
Working with dispatch to apportion work orders amongst crew and ensure allocation of work
Maintaining technician work schedules and attendance management
Maintaining and reviewing records such as work order close out narratives, key metric reports, and time entries
Identifying potential issues and missed customer-service opportunities from prior days' work
Providing feedback, training, and coaching to technicians
Ensuring crews exhibit care and proper handling of hardware
Tool budgeting
Evaluating and appraising technician performance
Recommending promotions for high-performing technicians and discipline for those who fail to meet expectations
Interviewing and gauging the skill level of potential hires and transfers
Handling technician grievances consistent with the collective bargaining agreement at the step one level
Identifying and removing roadblocks to safe and efficient performance by technicians
Conducting in-field safety and quality inspections to ensure technicians perform work properly and safely
Contributing to AT&T compliance with environmental laws and regulations as applicable (e.g., fuel tanks, hazardous waste, construction projects)

Skills

Team Supervision

Inventory Management

Work Order Management

Technician Scheduling

Performance Evaluation

Employee Training

Safety Inspections

Quality Inspections

Tool Budgeting

Grievance Handling

Construction Management

Engineering Supervision

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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