Manager - Client Operations at Celo

Gurugram, Haryana, India

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Recruitment Process Outsourcing, Human Resources, Talent AcquisitionIndustries

Minimum of 10 years in Talent Acquisition, including at least 3 years in an operational role
Language Requirement: English
Work Location: Manila & India (Remote work arrangement)

Hardwire, drive best practices, assist in stabilization, optimization of accounts/key role, drive and understand delivery analytics for efficiency, including delivery standards and journey mapping activities
Consult with client service leaders to ensure flexibility, scalability and effective allocation of resources across the portfolio
Review trends and opportunities, determine variability and business impact, and develop recommendations and/or alternatives by applying structured analysis of various types of data
Partner with shared services to mitigate disruptions ensuring seamless execution on agreed upon terms
Develop and track productivity metrics to ensure the team meets Service Level Agreements (SLA)
Help set & monitor fill goals
Assist with ensuring teams are forecasting appropriately
Manage the process and technology effectiveness ensuring a consistent client and candidate experience
Analyze and troubleshoot operational issues for processes and develop action plans to remedy
Lead change management initiatives when new process and procedures are launched
Coordinate projects, develop programs and implement initiatives to enhance experience
Communicate progress, risks, expectations, timelines, milestones and other key project metrics to Service Delivery leaders and team members
Use deep subject matter expertise to hardwire new resources and ways of working consistently through the organization
Drive best practice sharing