Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Manager, Café Hospitality Operations (Hybrid) at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Hospitality, Food and Beverage, Financial ServicesIndustries
Requirements
- Ability to influence, collaborate and build strong relationships at all levels — and to inspire, coach and develop a team of associates
- Have built and trained team members on enlightened hospitality
- Strong brand-building expertise — you know how to win people over through experiences that resonate and moments that connect
- A get-it-done approach and an entrepreneurial spirit — you're excited by the challenge to build the team and grow the brand
- Expertise in identifying and shaping strategic hospitality initiatives, including seasonal and regional POVs
- Work closely with partners in Construction, Design, Marketing and Bank for creation of the best in class experience for the Cafés
- Enlightened hospitality, excellent communication skills, and a passion for process and procedures
Responsibilities
- Conduct regular operational reviews with external vendors to maintain performance and service level agreements
- Coordinate operational testing and execution of new vendor services and equipment maintenance
- Develop and implement equipment strategy, overseeing lifecycle management and remediation planning
- Serve as a mediator and escalation point for complex HR issues involving external partners
- Execute monthly financial processes, including the reconciliation and processing of discounts and catering transactions
- Manage the processing of financial entries
- Oversee rent reconciliation and approval processes for all leased properties
- Prepare and distribute accurate, detailed monthly sales reporting and performance metrics
- Manage all phases of new site development
- Provide oversight for the standard equipment set definition and procurement for new builds
- Lead comprehensive food and beverage design reviews at 50%, 80%, and 100% completion milestones
- Manage the construction build process through key hand-off phases
- Oversee and manage sublease agreements for new builds and decommissioned spaces
- Lead the end-to-end decommissioning process for all F&B locations
- Manage the Business Continuity Planning (BCP) process for the F&B team
- Serve as the Process Manager for risk mitigation operations and the primary Audit Point of Contact
- Collaborate directly with the Risk team to review, identify, and reduce key operational and financial risks
- Provide support to the well-managed work-stream programs and standards
- Manage the Food & Beverage Equipment Budget
- Management of food and beverage financials
Skills
Vendor Management
Operations Management
Hospitality Operations
Financial Reconciliation
Process Improvement
Equipment Lifecycle Management
Stakeholder Collaboration
Project Management
Service Level Agreements
Escalation Management
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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