Senior Manager of Account Management, Enterprise
Dandy$140,000 - $170,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
$60,000 – $90,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Retirement PlanningIndustries
Requirements
Candidates should possess at least 3 years of leadership experience, a strong background across the 401(k) retirement product life-cycle, and the ability to manage account managers in a fast-paced environment. They must be detail-oriented, organized, capable of multitasking, and able to work independently, demonstrating confidence, professionalism, and empathy in their communication.
Responsibilities
The Manager of Account Management will communicate the strategy for service delivery for high-visibility and high-touch customer relationships across strategic and account managed teams, understand customer goals and objectives related to revenue cycle management, ensure account managers communicate effectively with assigned accounts and negotiate priorities, develop relationships across departments, proactively manage and track individual contributors' caseloads and performance, recognize and resolve systemic issues, work with internal partners to document and support compliance with service level agreements, and improve internal efficiency and customer satisfaction by optimizing services and processes.
Skills
Account Management
Customer Relationship Management
Leadership
Strategic Planning
Communication
Negotiation
Problem-Solving
Process Improvement
Service Level Agreements
Human Interest
Simplifies retirement savings plans for businesses
About Human Interest
Human Interest simplifies the setup and management of retirement savings plans for small to medium-sized businesses. It offers a unique 401(k) plan that provides a 3% cash back on employee contributions, encouraging savings for employees earning $60,000 or less annually. The company handles all aspects of 401(k) plan administration, including syncing with payroll, processing contributions, and managing compliance testing and IRS paperwork, allowing businesses to focus on their core operations. Human Interest stands out from competitors by offering transparent pricing with no transaction fees, making it more affordable than traditional retirement benefits. Additionally, it provides financial education through its (k)ickstart™ classroom, which includes a free course for first-time savers, along with award-winning customer service and a mobile-friendly experience.
San Francisco, CaliforniaHeadquarters
2015Year Founded
$561.2MTotal Funding
DEBTCompany Stage
Fintech, Financial ServicesIndustries
501-1,000Employees