Manager 1, Business Process Effectiveness at Comcast

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Technology, TelecommunicationsIndustries

Requirements

Detail-oriented mindset
Ability to collect, interpret, and analyze data to identify trends and provide actionable insights
Proficiency in BI tools (e.g., Tableau or Power BI) for designing and maintaining interactive dashboards and reports
Strong communication skills to present insights to stakeholders and leadership
Experience in data analysis (Exploratory, Trend, and Statistical) to test hypotheses and quantify relationships
Capability to conduct Root Cause Analysis for data anomalies or KPI changes
Ability to translate complex data into visualizations for technical and non-technical audiences
Collaborative skills to work with cross-functional teams, data partners, engineering, and business groups
Independent judgment and discretion in significant matters
Regular, consistent, and punctual attendance; flexibility to work nights, weekends, variable schedules, and overtime as necessary

Responsibilities

Perform comprehensive data analysis (Exploratory, Trend, and Statistical) to understand datasets, identify patterns, test hypotheses, and quantify relationships
Conduct Root Cause Analysis to investigate data anomalies or KPI changes and determine underlying reasons for business outcomes
Design and maintain interactive dashboards and reports using BI tools to track key metrics and generate regular or ad-hoc summaries
Translate complex data findings into easy-to-understand visualizations, charts, and graphs for technical and non-technical audiences
Present data-driven insights and observations to stakeholders and leadership, translating them into actionable recommendations supporting strategic business goals
Collaborate across cross-functional teams to define data requirements and establish/maintain data quality and governance standards
Implement deployment readiness program for regional rollouts, including communications, UAT, and training support for call centers
Define quality gates to ensure market readiness aligns with deployment milestones
Develop and define methods and procedures for end users to address deploying technology and operational process changes
Review and update Training Strategy to meet region-specific needs; define training plan for business continuity
Review UAT testing strategy and updates for regional differences; support UAT readiness via market Readiness checklist
Create UAT test plan, test cases, and scripts; manage testing environment requests including test accounts and data
Provide centralized defect management for on-site UAT and live trials; maintain defect/issues log and conduct daily defect reviews
Prepare and communicate daily testing status and defect reports; manage daily testing status and defect tracking
Initiate metrics baseline and ongoing collection process in region; escalate project issues and risks as appropriate
Other duties and responsibilities as assigned
Understand and apply Operating Principles; own the customer experience by prioritizing customers and providing seamless digital options

Skills

Data Analysis

Exploratory Data Analysis

Trend Analysis

Statistical Analysis

Root Cause Analysis

Tableau

Power BI

Dashboard Design

Data Visualization

BI Tools

KPI Analysis

Hypothesis Testing

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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