Mailroom Specialist (On-Call) at RPS North America

Nashville, Tennessee, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

N/AIndustries

Requirements

High School Diploma (or equivalent) required
6+ months prior work experience preferred
Strong verbal and written communication skills
Excellent customer service skills
PC skills with MS Office Suite experience
Ability to handle multiple tasks simultaneously
Good organizational skills
Working knowledge of MFD equipment
Knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions
Ability to work independently and complete projects
Ability to determine correct method and packing material and validate packing slips for incoming/outgoing materials
Ability to work flexible schedule and hours
Ability to work assigned work hours determined by the manager
Excellent organizational and time management skills
Analytical abilities and aptitude in problem-solving
Superb written and verbal communication skills
Current knowledge or ability to learn computer-based systems required for position functions
Maintain an overall professional appearance and attitude
Adhere to all policies and procedures required

Responsibilities

Provides 5-star customer service to all employees (in all forms of communication)
Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors
Assists with light facilities duties as needed (e.g., assisting customers in opening troubleshooting tickets, helping order supplies, stocking kitchens/service areas with supplies)
Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package
Manages outgoing mail/package transactions
Performs duties associated with shipping and receiving of materials
Notifies employees upon receipt of inbound deliveries
Distributes mail/packages to company personnel
Assists with office moves
Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality
Helps set up/take down conference rooms for meetings/events
Proactively seeks out additional work during downtime
Builds professional relationships with customers and other teams
Maintains professionalism and composure when interacting with all employees
Trains back-up and provides guidance on policies and procedures
Determines what additional support is needed when handling sensitive inquiries
Provides exceptional customer service to client
Provides reception or concierge (front of office) coverage as needed

Skills

Key technologies and capabilities for this role

Customer ServiceMail SortingPackage HandlingShipping and ReceivingReceptionCopy/Print OperationsFacilities SupportOffice Moves

Questions & Answers

Common questions about this position

What skills are required for the Field Support Specialist role?

Required skills include strong verbal and written communication, excellent customer service, PC skills with MS Office Suite, ability to handle multiple tasks, good organizational skills, working knowledge of MFD equipment, and understanding of shipping/receiving procedures.

Is this an on-call or remote position?

This is an on-call 'floating' position based out of a specific client home office and sent to different client sites at short notice; it is not remote.

What does the company emphasize in terms of work culture?

The role emphasizes providing 5-star customer service, maintaining professionalism, building professional relationships, and continuously offering the highest level of service while upholding a professional company image.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this on-call Mailroom Specialist role?

Strong candidates demonstrate flexibility, adaptability, excellent customer service, ability to multitask, and organizational skills, as these are keys to success in the floating, on-call nature of the position.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

Land your dream remote job 3x faster with AI

Try Jobo Free