Mailroom Associate at RPS North America

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Business ServicesIndustries

Requirements

High School Diploma (or equivalent) required
2+ years prior work experience preferred (preference in mail, shipping/receiving, warehouse, or hospitality)
Ability to work assigned work hours determined by manager
Strong verbal and written communication skills
Excellent customer service skills
PC skills with MS Office Suite experience
Ability to handle multiple tasks simultaneously
Good organizational skills
Working knowledge of MFD (Multi-Functional Device) equipment
Knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions
Ability to work independently and complete projects
Ability to determine the correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials
Excellent organizational and time management skills
Analytical abilities and aptitude in problem-solving

Responsibilities

Provides 5-star customer service to all employees (in all forms of communication)
Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package
Manages outgoing mail/package transactions
Performs duties associated with shipping and receiving of materials
Notifies employees upon receipt of inbound deliveries
Distributes mail/packages to company personnel
Acts as point of contact for company personnel on mail/package inquiries
Performs daily key ops of convenience multi-function devices (ensuring functionality, replenishing toner/paper)
Submits work orders for certain requests
Services and replenishes the barista, pantry, conference, kitchen, or meeting areas
Performs meeting room and conference room set ups
Performs building occupant moves within assigned facilities
Performs light maintenance and cleaning duties as assigned
Maintains the Business Service Center area in a neat and orderly fashion
Monitors level of office supplies on the floor, and replenishes and orders accordingly
Assists with copy/print orders and/or monitors the copy/print equipment for satisfactory functionality
Performs duties of scanning and imaging documents and light copy/print reproduction services
Proactively seeks out additional work during downtime
Builds professional relationships with customers and other teams
Maintains professionalism and composure when interacting with all employees
Trains back-up and provides guidance on policies and procedures
Determines what additional support is needed when handling sensitive inquiries
Provides exceptional customer service to client
Provides reception or concierge (front of office) coverage as needed

Skills

Key technologies and capabilities for this role

mail processingshipping and receivingcustomer serviceoffice supplies managementmulti-function devicespantry serviceconference room setuplight maintenancechain of custody software

Questions & Answers

Common questions about this position

What are the main responsibilities of the Mailroom Associate?

The role involves processing inbound/outbound mail, distributing mail and packages, managing shipping and receiving, replenishing office supplies, maintaining copy/print machines, providing customer service, and performing light maintenance and cleaning duties.

What skills or competencies are required for this position?

Strong verbal and written communication skills and excellent customer service skills are required.

Is this a remote position or does it require onsite work?

This information is not specified in the job description.

What is the salary or compensation for the Mailroom Associate role?

This information is not specified in the job description.

Who does the Mailroom Associate report to?

The Mailroom Associate reports to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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