Over 5 years of progressive IT leadership experience, specializing in enterprise macOS engineering and endpoint management
JAMF certified (300 required, 370 or 400 preferred) with deep hands-on and strategic expertise in JAMF Pro/Cloud administration and automation
Proven experience driving Apple platform integration and lifecycle management in environments exceeding 2k+ macOS devices
Exceptional communication and collaboration skills, effectively engaging with executive stakeholders, cross-functional engineering teams, and end users
Strong foundation in networking, authentication, VPN, and security integration technologies supporting Apple ecosystem
Scripting and automation proficiency using Shell (Zsh/Bash), AppleScript, and Python is a plus
Extensive experience implementing macOS security standards, compliance frameworks, and Zero Trust principles leveraging JAMF Protect, CIS Benchmarks, and Zscaler
Skilled in advanced packaging and software deployment, using JAMF Cloud DP’s/Amazon S3 and MAU
Proficient with SCEP/NDES, Entra AD Active Directory, Platform SSO, JAMF Connect, and Enterprise certificate distribution workflows
Advanced integration experience with Apple Business Manager, Volume Purchase Program (VPP), and Apple Configurator
Familiarity with Mobile MDM frameworks, including iOS supervision, restriction policies, and per-app VPN configurations
Demonstrated success leading enterprise macOS initiatives, including platform roadmaps, proof of concepts (POC), and solution deployments with measurable business impact
Flexible to support global operations, including periodic late-night or US-time collaboration meetings
Recognized Apple certified (incomplete in description)
Responsibilities
Provide engineering-level support for all corporate-owned Apple devices
Deploy, manage, and maintain the Jamf Cloud MDM Solution
Oversee Entra ID, Conditional Access policies, and Office 365 integrations for device compliance
Maintain development, testing, and production environments
Architect and align Jamf and Apple technologies with business processes to improve efficiency and security
Design, develop, and implement macOS security and compliance solutions across applications, devices, and systems
Create and maintain technical documentation and assist with training and knowledge transfer as needed
Manage test plans and coordinate user testing for new macOS releases and major upgrades
Troubleshoot system issues, identify root causes, and implement innovative, scalable solutions
Partner with cross-functional engineering teams on technology initiatives and global projects
Provide tier-3 escalation support for macOS related incidents and collaborate with support teams for resolution
Develop and maintain process documentation and engineering runbooks for multiple audiences