młodszy doradca ds. współpracy z kl. SME at Santander

Poznań, Greater Poland Voivodeship, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Masz doświadczenie w budowaniu pozytywnych relacji z Klientami
Jesteś komunikatywny/a, gotowy/a do pomocy i nastawiony/a na cel
Umiesz identyfikować potrzeby klienta i reagować na nie
Jesteś zaangażowany/a w realizowanie zadań
Lubisz pracować zespołowo
Znasz pakiet MS Office

Responsibilities

Budowanie długofalowych relacji z Klientami, dbając o podnoszenie ich satysfakcji
Promowanie i sprzedawanie produktów i usług bankowych dla Klientów MŚP
Realizowanie zadań sprzedażowych przy zachowaniu najwyższych standardów jakości
Profesjonalna obsługa posprzedażowa Klientów firmowych
Obsługiwanie klientów zgodnie z wymaganiami prawnymi i wymaganiami w zakresie bezpieczeństwa
Stosowanie najlepszych polityk banku i czynników zmniejszających ryzyko

Skills

Key technologies and capabilities for this role

MS OfficeCustomer RelationsSalesClient ServiceCommunication

Questions & Answers

Common questions about this position

What work arrangement does this position offer?

The role offers hybrid work in the office located at ul. Kolorowa 8 in Poznań, with shift work from Monday to Friday between 8:00-22:00.

What benefits are provided for this role?

Benefits include a permanent employment contract, private medical care with Medicover (including optional dental), cafeteria system with points for activities, Multisport card, employee banking products and loans, wellbeing activities, child starter kit, and disability benefits like extra financial support and remote work options.

What skills and experience are required for this position?

Candidates need experience in building positive client relationships, communication skills with a goal-oriented and helpful approach, ability to identify and respond to client needs, engagement in tasks, teamwork, and knowledge of MS Office package.

What is the team structure for this role?

The position is part of Zespół Zdalnej Współpracy z Klientem SME 4, led by Agata Chełmowska, within a Contact Center of over 1300 people across Warsaw, Wrocław, Poznań, and Lublin.

What makes a strong candidate for this junior advisor role?

Strong candidates have experience building client relationships, are communicative and goal-oriented, can identify client needs, are task-engaged, enjoy teamwork, and know MS Office; they align with the company's focus on quality service and diversity.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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