Logistics Quality Lead at General Motors

Warren, Michigan, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, LogisticsIndustries

Requirements

5+ years relevant post-graduate work experience in purchasing, supply chain, program/product management, manufacturing, Warehousing/Operations, logistics or product development
Data Analysis & KPI Tracking: Analyze performance metrics and generate actionable insights using tools like Power BI, Tableau, or Excel
Skilled in data analysis, insight generation, and KPI tracking
Demonstrated ability to effectively manage and prioritize workload for a team to achieve execution goals
Excellent communication skills, both written and oral, for delivering clear direction and performance reports
Elevated level of people skills for effective collaboration and team motivation
Experience in a purposeful, fast-paced operational environment
Must be willing to travel 10% of the time within North America + International + Overnight

Responsibilities

KPI Excellence: Consistently elevate team performance to achieve or surpass all defined quality and claims-related KPIs–including carrier claims recovery rates, claims processing cycle times, and compliance with material return protocols — through proactive management and continuous improvement
Operational Execution: Lead daily logistics quality operations by assigning, tracking, and closing claims-related tasks to ensure timely and accurate resolution
Performance Monitoring: Conduct daily, weekly, and monthly reporting to track team performance against established KPIs. Use data-driven analysis to promptly identify gaps and implement corrective actions
Issue Resolution: Lead prompt and effective resolution of operational challenges by owning complex issues, performing root-cause analysis, and implementing targeted corrective actions to minimize disruption
Carrier Management: Facilitate performance reviews with carriers, present key metrics, and enforce accountability for claims payments and contractual standards regarding claims payments and performance standards
Process Improvement: Identify process gaps and lead targeted improvements in collaboration with operations and carrier teams to directly enhance KPI performance
Executive Communication: Provide timely, data-driven updates on team performance, claims status, and quality metrics to leadership and key stakeholders

Skills

KPI Management

Root Cause Analysis

Data Analysis

Process Improvement

Performance Reporting

Carrier Management

Claims Processing

Operational Execution

Issue Resolution

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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