Local Operations Manager at Vacasa

Truckee, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HospitalityIndustries

Requirements

Experience working in hotel, hospitality, vacation or similar industry (highly preferred)
1-2 years experience working in operational support roles; housekeeping and maintenance highly preferred
Prior experience in supervisory or management level positions in a similar industry (highly preferred)
Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
Reliable personal transportation
Dependable and prepared
Self-motivated and able to work independently
Comfortable talking to people—online or in person

Responsibilities

Lead and develop a team of employees through effective coaching, mentoring, and performance management
Oversee daily operations and workflow management of assigned portfolio of properties
Conduct regular inspections prior to guest and owner arrivals
Support team with escalated guest and homeowner concerns
Develop and grow relationships with property owners
Meet and maintain company standards and metrics
Support the budget for portfolio
Partner with Onboarding team when new units join the portfolio
Perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc.)
Foster a collaborative work environment
Assist the recruiting process
Establish and maintain relationships with fellow regional team members and upper management
Other duties as assigned

Skills

Communication

Team Leadership

Problem-solving

Workflow Management

Customer Service

Coaching

Mentoring

Performance Management

Process Improvement

Vacasa

Vacation rental management and property services

About Vacasa

Vacasa operates in the vacation rental market, providing property management services to homeowners and travelers. The company manages vacation rental properties for homeowners, taking care of marketing, booking, cleaning, and maintenance to help them maximize their rental income. Vacasa uses technology to optimize pricing and streamline operations, which helps ensure high occupancy rates and positive guest experiences. Unlike many competitors, Vacasa also offers additional services such as interior design and real estate brokerage, enhancing support for property owners. The goal of Vacasa is to deliver strong financial returns for homeowners while creating memorable stays for guests.

Portland, OregonHeadquarters

2009Year Founded

$617.2MTotal Funding

IPOCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Airbnb could impact Vacasa's market share.

Merger with Casago may lead to integration challenges affecting service delivery.

Issuance of $30 million notes may increase financial leverage and obligations.

Differentiation

Vacasa uses AI-driven tools for dynamic pricing and operational efficiency.

The company offers comprehensive property management, including marketing, booking, and maintenance.

Vacasa provides additional services like interior design and real estate brokerage.

Upsides

Increased demand for vacation rentals due to safer, private accommodations during the pandemic.

Growing interest in sustainable rentals attracts environmentally conscious travelers to Vacasa.

The rise of 'workcations' allows Vacasa to market longer stays to remote workers.

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