Loan Servicing Specialist I at M&T Bank

San Francisco, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma or equivalent
One to two years of general experience
Strong understanding of critical position components
Utilizes fingers and manual dexterity for typing, filing, and data entry (up to 95% of business day)
Ability to focus visually at close distance (18”-20”) for up to 85% of business day
Ability to occasionally lift/move up to 20 lbs, stand, walk, and reach

Responsibilities

Provide internal and external customer service in centralized Loan Servicing Center
Perform administrative and clerical duties supporting Loan Systems Department (Insurance/Escrow processing, Credit Insurance Servicing)
Credit Insurance/Debt Cancellation Servicing: Assist customers with claims, process payments, assist with issues, assist Accounting Department with monthly reconcilements
PMI Servicing: Process monthly payments to Servicers, assist customers with cancellation process
FNMA Processing: Daily reporting of Monthly and Biweekly payments using LSDU, Daily Cash Remittance using LSDU, Loading Participations on all New FNMA Loans Sold
Escrow Servicing: Assist with Semi-Annual Tax payment Processing (prepare and pay tax bills before Discount Date), pay Annual Hazard and Flood Insurance payments, assist with daily reports on new escrows and escrows from paid off loans, assist customers with escrow issues and questions, general understanding of Annual Escrow Analysis process to assist customers, perform general account maintenance (billing adjustments, payment schedules) related to Credit Insurance, PMI, and Escrow
Research and resolve questions for internal and external customers
Maintain good working relationships with bank employees
Demonstrate ability to work independently and as a team player
Assume additional duties as required

Skills

Key technologies and capabilities for this role

Loan ServicingCustomer ServiceEscrow ProcessingCredit InsurancePMI ServicingFNMA ProcessingPayment ProcessingAccount MaintenanceReconciliationTax PaymentsInsurance Payments

Questions & Answers

Common questions about this position

What is the work location and schedule for this position?

The position is based at 355 North 5th Street, Indiana, PA 15701, with hours from Monday-Friday 8am-5pm, and additional hours as necessary to meet department objectives.

What education and experience are required for the Loan Servicing Specialist I role?

A high school diploma or equivalent is required, along with one to two years of general experience.

What are the main duties of this position?

Duties include credit insurance/debt cancellation servicing, PMI servicing, FNMA processing, escrow servicing, account maintenance, researching customer questions, and maintaining good working relationships.

What is the company culture or work environment like?

The role emphasizes working independently as a team player, contributing to department success, and maintaining good relationships with bank employees.

What makes a strong candidate for this role?

Strong candidates demonstrate a high degree of proficiency in duties like loan servicing tasks, enabling progression to Loan Servicing Specialist II, along with manual dexterity for extensive typing and data entry.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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