Loan Processor Supervisor

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Digital Finance, Financial ServicesIndustries

Requirements

The candidate must have at least 3 years of experience in a customer service-related role and a minimum of 12 months of experience managing contact center operations. Knowledge of regulatory issues surrounding consumer lending is also required.

Responsibilities

The Loan Processor Supervisor will lead and mentor a team of Loan Processors and Team Leads, ensuring adherence to company, state, and federal policies and procedures for loan originations, servicing, regulatory compliance, and quality. This role involves hiring, training, and coaching employees, implementing departmental changes, answering employee questions, conducting one-on-one meetings, identifying operational issues, monitoring and evaluating employee performance, preparing reports, analyzing data, and collaborating with other departments to maximize customer satisfaction and ensure proper floor coverage.

Skills

Loan Processing

Supervision

Leadership

Team Management

Customer Service

Operations Management

Compliance

Quality Assurance

Communication

OppFi

Specialty finance platform for personal loans

About OppFi

OppFi provides a platform that helps community banks offer personal loans to individuals who often struggle to access credit from traditional financial institutions. By partnering with these banks, OppFi enables them to extend credit to underserved Americans, allowing these consumers to improve their financial health. The loans are designed to be accessible and are accompanied by a focus on responsible lending practices. OppFi differentiates itself from competitors by emphasizing transparency and best-in-class customer service, ensuring that clients understand the terms of their loans and feel supported throughout the process. The company's goal is to promote financial inclusion and help individuals rebuild their financial stability.

Chicago, IllinoisHeadquarters

2012Year Founded

$283MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Generous vacation

Insurance benefits

401(k) matching

Employee Assistance Program

Tuition reimbursement

Subsidies for childcare costs, free financial literacy tools, 6 paid weeks of parental leave

Collaborative and supportive company culture

Risks

Increased competition in small business financing could challenge OppFi's market position.

Potential delay in Federal Reserve rate cuts may decrease loan demand.

Integration risks exist with the acquisition of Bitty Advance.

Differentiation

OppFi partners with community banks to extend credit to underserved consumers.

The company emphasizes responsible lending and financial inclusion in its business model.

OppFi offers financial literacy resources through a collaboration with Zogo.

Upsides

Acquisition of Bitty Advance diversifies OppFi's product offerings in small business financing.

Expanded $50 million credit facility supports growth and new product roll-out.

Partnerships with educational platforms enhance customer engagement and retention.

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