Livestream Operations Manager

Employment Type: Full Time

About Colibri

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole.

Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets. We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned professionals.

To learn more, please visit: www.colibrigroup.com

Position Overview

The Livestream Operations department executes a high volume of live, virtual sessions for numerous brands at Colibri. We are looking for an experienced leader to help guide their team and implement continuous improvement initiatives. The Livestream Operations Manager will oversee department employees and moderators, and ensure classes meet regulatory requirements and Colibri standards. Successful candidates will have strong organizational skills, team development, and the ability to delegate responsibilities in a fast-moving environment with concurrently running events.

Responsibilities

• Manage a group of Livestream Operations specialists, coordinators, and moderators.
• Oversee team PTO, schedules, performance reviews, and 1:1s.
• Manage on-call schedule (nights and weekends) for the brands they support.
• Support the moderators’ staffing needs.
• Create and maintain contracts for the moderating team.
• Meet with business units and stakeholders on a regular basis.
• Assist customer service with livestream escalations as needed.
• Supervise and assist in the adoption, collection, and tracking of Livestream Operations KPIs.
• Ensuring process instructions, guides, and FAQs are followed and updated as needed.

Qualifications

• Bachelor’s degree in management, operations, or business preferred.
• 2-5 years of team management experience.
• Experience and knowledge of online education, streaming, and virtual training.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Proven ability in team development and mentorship.
• Knowledge of Zoom functionality.
• Proficiency in Microsoft Office Suite (Teams, PowerPoint, Word, and Excel).
• NetSuite and Jira experience is a plus.
• Proven ability to communicate, build, and maintain strong relationships at all organizational levels.
• Ability to leverage creativity, intellect, and a results-oriented attitude to advance Colibri’s vision for the future.

Application Instructions

Colibri Group welcomes applicants from all backgrounds and experiences. We understand that not every candidate will meet every requirement listed in the job description. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace. Don't hesitate to take the leap and apply today!