Live Design Support Expert - Implants

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $70K - $80K

Dandy is revolutionizing the dental industry by simplifying and modernizing practice operations through technology. We are seeking a Live Design Support Specialist to join our new program focused on providing real-time design assistance to dental professionals for complex or aesthetic cases. This role is crucial in enhancing customer confidence and satisfaction with our product by offering expert design guidance during live sessions.

Responsibilities

• Real-Time Case Collaboration: Partner with doctors during live sessions to review designs, refine treatment plans, and address complex cases, ensuring both aesthetic and functional outcomes. Provide immediate solutions and build confidence in Dandy’s digital tools.
• Enhance the Doctor Experience: Offer personalized, empathetic support to doctors managing aesthetic or challenging cases. Foster trust through direct interaction, helping them navigate complex workflows while building comfort with Dandy's technology.
• Effective Communication Management: Resolve potential miscommunication issues by facilitating real-time, clear, and thoughtful discussions. Ensure seamless collaboration and satisfaction, especially in cases requiring multiple design revisions or where alignment has been challenging.

Requirements

• Minimum 5 years of experience in Implants dental design.
• Minimum 3 years of hands-on bench experience in a dental lab.
• Strong Communication Skills: Exceptional verbal communication skills with the ability to translate technical design details into clear, actionable insights for doctors.
• Customer-Focused Approach: Proven ability to build rapport and effectively manage concerns, preferably in a design or technical support setting.
• Problem-Solving Skills: Proactive, solution-oriented mindset with the ability to navigate complex cases and design challenges.
• Familiarity with Digital Dental Products & Processes: Prior experience with Dandy products or similar dental design tools will be an asset.

Company Information

Dandy is backed by leading venture capital firms and is on an ambitious mission to build the operating system for dental offices worldwide. We empower clinicians and their teams with technology, innovation, and world-class support.

Dandy offers a comprehensive suite of benefits for full-time employees, including healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off.

Dandy is an equal-opportunity employer committed to building a diverse and inclusive culture. We celebrate authenticity and do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, veteran status, citizenship, or immigration status. Dandy complies with the Americans with Disabilities Act (ADA) and is dedicated to creating an accessible and inclusive workplace. Accommodations are available upon request.

Visit Dandy Careers for more information.