Hometap - Underwriting Manager

Position Overview

Hometap is seeking an Underwriting Manager to join our team. This role is crucial to our mission of making homeownership less stressful and more accessible by overseeing the day-to-day work of Hometap’s underwriting team. You will be responsible for managing current and future operations of the team to achieve individual, team, and company metrics. This includes supporting individual development, resolving escalations, identifying opportunities for improvement, and collaborating cross-functionally to build solutions.

The ideal candidate is execution-oriented with exceptional attention to detail, possesses critical thinking skills to assess risk for a unique product in a fast-paced environment, and can follow existing guidelines while iterating on future processes. Strong leadership, communication, and change management skills are essential.

Responsibilities

• Oversee the operations and day-to-day management of the Underwriting team, ensuring targets for productivity, accuracy, customer service, and guideline adherence are met or exceeded.
• Collaborate cross-functionally with Sales, Processing, and Closing teams.
• Evaluate applicant information and risk against underwriting criteria to identify high-risk cases, ensure application completeness, and make informed investment recommendations.
• Serve as the primary point of contact for all eligibility escalations.
• Address edge cases and escalations promptly, advising the team on investment decisions in line with our risk threshold.
• Identify and mitigate underwriting risks, including monitoring quality control error trends and emerging risks.
• Coach and develop Underwriters to drive high performance in pipeline management, communication, and quality.
• Ensure team members adhere to investor guidelines and Hometap procedures.
• Participate in recruiting, career development, and succession planning activities.
• Proactively ideate and develop solutions, adapt quickly to changing circumstances, and propose actionable plans in response to a dynamic environment.

Requirements

• 5+ years of experience in Underwriting within the residential finance industry.
• 2+ years of experience managing a production-based team.
• Extraordinary attention to detail, with strong proofreading and fact-checking skills.
• Ability to think critically and make decisions, particularly in nuanced areas.
• Comfortable working with leaders in legal and compliance to escalate potential issues.
• Ability to multi-task and work under pressure in a deadline-oriented environment.
• Proven experience in successfully motivating and managing teams.

About Hometap

Hometap is a collaborative and passionate company dedicated to creating solutions that help people get more out of homeownership and life. Our flagship product, a home equity investment, empowers homeowners to access their built-up equity to fund significant life events without taking on debt.

We are recognized as a great place to work by The Boston Globe and Forbes, and have received accolades for our innovation in the fintech space from Inc., HousingWire, and more.

We offer competitive compensation, comprehensive healthcare coverage, unlimited PTO, a generous share package, and a strong culture fostering team-building and camaraderie.

Join us in our mission to make homeownership less stressful and more accessible. We look forward to hearing from you.

Application Instructions

Interested in joining us on our mission to make homeownership less stressful and more accessible? We’d love to talk.

Company Information

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