[Remote] Life Insurance Claims Specialist at Protective Life

Birmingham, Alabama, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

1-3 years of insurance claims processing or similar experience
1-3 years of customer service experience, contact center experience highly preferred
High school diploma required; some college or a degree preferred
Strong customer service orientation with the ability to communicate compassionately
Excellent written and verbal communication skills
High attention to detail and accuracy, especially with high-dollar claims
Ability to prioritize multiple tasks and meet deadlines
Technological aptitude and adaptability to evolving systems and processes
Team-oriented mindset with a willingness to support peers and shared goals
Natural curiosity and ability to quickly learn and apply new information
Proficiency in typing and data entry

Responsibilities

Review and process life insurance claims efficiently and accurately within established timeframes
Deliver exceptional customer service via phone, email, and written correspondence
Communicate with empathy and professionalism to resolve inquiries and concerns
Collaborate with internal teams to ensure timely and compliant claim resolutions
Apply sound judgment and tact when handling complex or sensitive situations
Maintain compliance with company policies, insurance regulations, and applicable laws

Skills

Protective Life

Provides financial planning and life insurance services

About Protective Life

Protective Life provides financial planning and life insurance services aimed at individuals and businesses. The company offers a variety of products, including life insurance policies and retirement planning guides, to help clients secure their financial future. Their services are designed to assist financial advisors, insurance agents, and individual clients in protecting assets and planning for retirement. Protective Life operates through both business-to-business (B2B) and business-to-consumer (B2C) models, partnering with financial professionals while also reaching out directly to clients via their online platform. What sets Protective Life apart from competitors is their focus on excellent customer service and the provision of educational resources, which empower clients and advisors to make informed decisions. The company's goal is to help clients achieve financial security through comprehensive solutions and support.

Birmingham, AlabamaHeadquarters

1842Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Mental Health Support

Paid Vacation

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Employee Assistance Program

Risks

Increased competition from digital-first insurance startups could erode market share.

Interest rate fluctuations pose a risk to Protective's investment income.

Direct-to-consumer insurance models may impact Protective's B2B distribution strategy.

Differentiation

Protective.com emphasizes excellent customer service and educational resources for informed decision-making.

The company offers support and training for financial advisors and insurance agents.

Protective.com operates on both B2B and B2C models, reaching diverse client bases.

Upsides

Increased demand for digital insurance solutions drives innovation in the life insurance sector.

The rise of fee-based advisory services reshapes the financial planning landscape.

Big data analytics allows better risk assessment and personalized insurance products.

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