Claims Analyst - Remote at Expedia

New Orleans, Louisiana, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Location Type: Remote (remote work eligibility)
Employment Type: Full-time
Experience in unemployment claims management industry
Experience working directly with clients to gather information, provide guidance, and build long-term partnerships
Experience assessing claim outcomes, analyzing unfavorable determinations, and advising on appeal strategies
Experience using Bullhorn platform
Proficiency with Microsoft applications
Stay updated on changes in state agency requirements
Collaborative
Creative and Curious
Determined and Disciplined

Responsibilities

Audit and update claim response templates for accuracy and effectiveness
Communicate with clients to gather documentation
Draft and submit responses to new claims
Track claim outcomes and identify trends
Analyze claim success rates
Report on volume and outcomes to leadership
Identify opportunities to improve claim handling processes
Advise clients on appeal options
File appeals and confirm hearing schedules
Analyze appeal outcomes and identify patterns
Recommend improvements to appeal strategies
Schedule check-ins or coaching sessions with clients
Share best practices and process improvement suggestions
Evaluate client satisfaction and engagement
Ensure all submissions meet regulatory standards
Identify opportunities to promote Experian's services during client interactions
Share feedback from clients that could inform product development
Collaborate with marketing or product teams on outreach efforts

Skills

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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