Licensed HVAC Service Technician at Hiller Plumbing, Heating, Cooling & Electrical

Bowling Green, Kentucky, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HVAC, Home Services, Plumbing, ElectricalIndustries

Requirements

Environmental Protection Agency (EPA) 608 Certification
A High School diploma or general education degree (GED)
A minimum of two years’ experience preferred but not required in maintenance, troubleshooting and correcting diverse HVAC service issues
A valid driver’s license and approval to drive by Company’s insurance carrier
Must be highly organized with good attention to detail and follow through
Possess good analytical skills and be able to read and interpret blueprints, plans, and manuals
Must be a team player successfully working in a team environment
Must have excellent customer service skills

Responsibilities

Create a care culture
Create a positive customer experience
Mentor and develop apprentices
Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet
When issues are identified, prepare a detailed finding report with pictures to discuss with the customer
Present repair options to include cost using the options sheet
Complete all required documentation on services and collect, record, and deliver fees to designated office administration
Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly
Facilitate order for all parts required for appointments and ensure preparedness for the day of service
Process warranty parts and paperwork as the job is completed; follow-up to be sure the warranty processed
Record all material used or consumed on the job for job costing and replenishing
Transport materials and tools to the job site and provide proper accounting of assigned tools
Keep truck clean, stocked and accurately inventoried
Protect customer’s home from damage while working and leave customer’s home cleaner than when you arrived
Coordinate with other departments to ensure appropriate job objectives are met effectively and completely
Perform other duties as assigned

Skills

HVAC Service

HVAC Repair

HVAC Maintenance

Troubleshooting

Residential HVAC

Licensed Technician

Hiller Plumbing, Heating, Cooling & Electrical

Plumbing, HVAC, and electrical services provider

About Hiller Plumbing, Heating, Cooling & Electrical

Hiller Plumbing, Heating, Cooling & Electrical provides a range of maintenance services for homes and businesses, focusing on plumbing, HVAC, and electrical work. Their services are delivered by skilled technicians who prioritize customer satisfaction, backed by a guarantee that if customers are not happy, the service is free. Hiller stands out from competitors by offering transparent pricing and various financing options, making it easier for clients to afford necessary upgrades. The company operates under a philosophy called WIN5, which aims to benefit customers, employees, the company, communities, and vendors alike. Hiller's goal is to ensure high-quality service and customer loyalty while fostering a positive business environment.

Nashville, TennesseeHeadquarters

1990Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & ManufacturingIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Paid Vacation

Paid Holidays

Employee Referral Bonus

Risks

Increased competition in the Southeastern US could erode Hiller's market share.

Rising raw material costs may impact profit margins and pricing strategies.

Labor shortages in skilled trades could affect service quality and availability.

Differentiation

Hiller guarantees satisfaction with 'Happy You'll Be or the Service Is Free'.

The company offers transparent, no-surprise pricing to build customer trust.

Hiller's WIN5 philosophy ensures benefits for customers, employees, and communities.

Upsides

Smart home integration offers growth opportunities for Hiller's HVAC and plumbing services.

Demand for energy-efficient systems allows Hiller to promote eco-friendly products.

Subscription-based maintenance services provide steady revenue and customer retention.

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