Licensed Bilingual Insurance Specialist at Assurant

San Jose, California, United States

Assurant Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries

Requirements

  • Active P&C Insurance License (required)
  • Bilingual fluency in Spanish and English (required)
  • Minimum of 2 years of experience in a customer service or call center role within the insurance industry
  • Proven ability to manage high call volumes while maintaining quality and professionalism
  • Strong multitasking skills and the ability to work independently with minimal supervision
  • High proficiency in Microsoft Office tools (Outlook, Word, Excel, Teams) and the ability to learn and navigate new systems quickly
  • Excellent verbal and written communication skills

Responsibilities

  • Handle 70–100 inbound calls daily from policyholders and clients, providing expert guidance and support in both English and Spanish
  • Deliver exceptional customer service by resolving inquiries related to policies, billing, endorsements, and claims with professionalism and empathy
  • Process and issue insurance documents including policies, certificates, endorsements, and cancellations
  • Investigate and resolve premium discrepancies, system issues, and processing errors with accuracy and efficiency
  • Navigate multiple systems and software platforms simultaneously while maintaining a high level of service
  • Collaborate with internal departments and external clients to ensure seamless service delivery

Skills

P&C Insurance License
Bilingual Spanish English
Microsoft Excel
Microsoft Outlook
Microsoft Word
Microsoft Teams
Insurance Policy Processing
Claims Handling
Billing Resolution
High-Volume Call Handling
Multitasking

Assurant

Provides risk management and insurance solutions

About Assurant

Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.

New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

Health Insurance
Hybrid Work Options
Professional Development Budget

Risks

Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.

Differentiation

Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.

Upsides

Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.

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