Level 2 Network Operations Analyst at DXC Technology

Adelaide, South Australia, Australia

DXC Technology Logo
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
NoVisa
IT Services, NetworkingIndustries

Requirements

  • Australian citizenship (mandatory)
  • Availability to work rotating shifts between 7am and 11pm
  • Bachelor’s Degree or Diploma in Information Technology or related field
  • 3–5 years of experience in networking or network operations
  • Strong communication and stakeholder engagement skills
  • Experience working in a multi-vendor environment
  • Familiarity with ITIL processes and service management frameworks
  • CCNA certification required; CCNP or CIPE certification is a plus
  • Technical proficiency in Cisco networking devices
  • Working knowledge of Palo Alto, Meraki and similar
  • HPN devices (H3C, ProCurve, 3Com, Aruba) – optional
  • F5 technologies
  • Riverbed SteelHead appliances
  • Experience with Checkpoint and BlueCoat is an added advantage

Responsibilities

  • Proactively monitor and analyze network performance and health
  • Ensure data integrity across systems and platforms
  • Serve as technical lead during Severity 1 and 2 incidents
  • Participate in Change and Emergency Work Order (EWO) review boards
  • Implement approved network changes and enhancements
  • Drive problem management and root cause analysis (RCA) initiatives
  • Execute IMAC (Install, Move, Add, Change) activities
  • Investigate, diagnose, and validate escalated incidents

Skills

Key technologies and capabilities for this role

CiscoCCNAPalo AltoMerakiHPNH3CProCurveArubaF5Riverbed SteelHeadCheckpointBlueCoatITILNetwork MonitoringRoot Cause AnalysisIMAC

Questions & Answers

Common questions about this position

What are the shift requirements for this role?

This role requires availability to work rotating shifts between 7am and 11pm as part of 24x7, 365 days a year support alongside L1 technicians.

What qualifications and experience are required?

Candidates need a Bachelor’s Degree or Diploma in Information Technology or related field, 3–5 years of experience in networking or network operations, CCNA certification (CCNP or CIPE a plus), and experience in a multi-vendor environment.

What technical skills are needed for this position?

Proficiency with Cisco networking devices is required, along with working knowledge of Palo Alto, Meraki, F5 technologies, and Riverbed SteelHead appliances; experience with HPN devices, Checkpoint, and BlueCoat is optional or an advantage.

What is the company culture like at DXC Technology?

DXC fosters a culture of inclusion, integrity, and innovation, with strong connections and community key to success, prioritizing in-person collaboration while offering flexibility for wellbeing and individual work styles.

What citizenship is required for this role?

Australian citizenship is mandatory for this position.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters
2017Year Founded
$14.6MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.
Rapid technological changes may outpace DXC's innovation, risking service obsolescence.
Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.
The company specializes in modernizing mission-critical systems for large enterprises.
DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.
The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.
DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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