Leave Specialist
SparrowSalary not specified
Full Time
Entry Level & New Grad
Leave and Accommodations Operations Manager at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries
Requirements
- Passionate about supporting associates during moments that matter, by creating a well-managed and seamless associate experience and exhibiting empathy and discretion when managing extremely sensitive information
- A strong communicator, with excellent verbal and written communication skills, able to tell a story using slides, data and insights
- Eager to learn, and become a subject matter expert and thought partner in the Leave and Accommodations space, influencing the team, senior leaders and vendors
- Excited by the opportunity to identify areas of improvement and implement meaningful change within our team and processes
- An individual with strong negotiation and influencing skills, who exhibits sound judgment in problem resolution
- Experienced with research and reporting techniques, and comfortable interpreting data
- Comfortable autonomously managing multiple cross-functional projects, with a variety of stakeholders
- Basic Qualifications:
- At least 3 years of operational management experience
- At least 3 years of people leadership experience
- At least 3 years of experience analyzing historical data for the purpose of forecasting supply and demand and process improvements
- Preferred Qualifications:
- 4+ years of operational management experience
- 4+ years of people leadership experience
- Experience with developing a staffing and forecasting model
- Ability to lead large initiatives throughout an organization
Responsibilities
- Lead day to day operations of a multi-level team, to drive results and ensure key operating and performance metrics are met
- Support escalated associate claim issues and provide direction for resolution and support, leading with heart and humanity
- Develop an ongoing training program based on industry best practices and emerging trends to ensure content and team remain up to date
- Monitor current and developing legislation to ensure operational processes are legally compliant
- Ensure team remains well-managed by monitoring key metrics, regularly auditing procedures, and owning risk identification, management and remediation
- Continuously and proactively identify and implement process improvements to ensure accuracy, mitigate risks and drive efficiencies
- Collaborate with vendors to improve administrative services and enhance the associate experience
- Manage staffing and forecasting based on volumes and trends
- Manage a talented group of people leaders and individual contributors, supporting their professional development and fostering an inclusive environment
Skills
Operations Management
Leave Administration
Disability Benefits
ADA Compliance
Regulatory Compliance
Process Improvement
Vendor Management
Team Leadership
Training Development
Risk Management
Staffing Forecasting
Performance Metrics
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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