Learning & Development Partner – MGM Springfield at MGM Resorts International

Springfield, Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Entertainment, GamingIndustries

Requirements

Has a bachelor's degree
Has 1+ years of prior relevant experience in adult learning, training, facilitation

Responsibilities

Manage the implementation of new hire orientations and enterprise-wide learning initiatives
Partner with HR, Guest Experience, and internal division leaders to assess leadership development needs based on guest feedback and department productivity reporting
Leverage a world-class technology platform for learning delivery and measurement to enable capability development programs, dashboards for leaders to measure team member capabilities, compliance, and skills gaps to advance the overall operations and value of learning
Track statistics, metrics and ROI and create additional learning and performance metrics as required to qualify expense ratio to initiatives
Produce, compile, and evaluate pre- and post-course data for measurement of learning quality, participation, satisfaction, performance, and business impact
Recommend alternative training methods as needed
Partner and consult with operational experts and corporate entities to conduct needs/root cause/gap analyses then design and deliver appropriate learning and custom designed solutions
Design and generate data reporting, information, and documentation in the learning management system
Engage in self-directed work, create, and maintain timetables for projects, manage deadlines and resources, and work with a wide degree of creativity and latitude as well as minimal supervision
Manage training center operations for classroom set-up and break down, material preparation, scheduling, inventory ordering, and resource allocation
Plan and manage class schedules, enrollments, training spaces, materials, and audiovisual needs for training programs
Advise employees on professional development opportunities, such as courses offered on the educational assistance program as well as career advancement programs, etc
Resolve internal guest complaints within scope of authority; otherwise refer the matter to management
Notify senior management and/or Security of all unusual events, circumstances, missing items, or alleged theft