Lead UX Researcher at Global Payments

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Payments, Financial ServicesIndustries

Requirements

Bachelor's degree in anthropology, Human Computer Interaction (HCI), Human Factors, Sociology, Psychology, or related field or practical experience
Minimum 6 years relevant work experience within user experience, product design research, experience design, or related field
Experience with research design utilizing various methods, such as foundational research, contextual inquiries, journey maps, surveys, usability studies
Experience with remote research tools (i.e. User Interviews, UserTesting, Qualtrics)
Ability to make decisions and adapt based on understanding of business goals, needs, and challenges
Excellent time management skills: be able to handle multiple projects at one time and prioritize needs and projects
Must be a collaborator and team player
Preferred Qualifications
Master’s degree or higher in a related field
6 - 8 years of relevant work experience within user experience, Human Computer interaction, product design research
Familiarity with analytics tools (i.e. Google Analytics, Pendo)
Competencies
Strong ability to empathize with customers
Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product life cycle
Knowledgeable and have a deep understanding of the user-centered design process
Excellent visual, written, and oral communication and presentation skills
Self-starter who takes initiative
A strong eye for detail, initiative and committed to delivering high quality work independently or as part of a team

Responsibilities

Promote the value of UX Research through various tools and processes
Establish relationships with key stakeholders (i.e. product, engineering, sales, support) to gather research participants and share insights
Understand and translate business requirements and constraints into research initiatives
Collect and analyze user needs and behaviors via qualitative research (i.e. stakeholder and user interviews, surveys, field visits, usability testing, remote testing)
Create personas, user journeys, and flows to better understand our end users and communicate that understanding to our product teams
Share research findings and recommendations to diverse audiences through written documentation and oral presentations
Collaborate with designers and product managers to prioritize research findings in a fast-paced environment
Engage with cross functional teams to anticipate user challenges, and seek out new research methods and solutions
Mentor less experienced researchers to help support project approaches and skill growth
Keep abreast of industry and user experience trends, and best practices and promote research within the team