Lead QA Engineer at ASAPP

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, TechnologyIndustries

Requirements

7+ years working in QA at a software company
Experience working with AI systems
Skills to work on test strategy and formulating new processes
Ability to assess and strategize on project and system architecture
Worked on projects from scratch and throughout the development lifecycle
Strong analytical and communication skills
Experience coordinating and owning multiple large/complex scale projects
Exposure to dynamic and multitasking working environments
Experience and ability to diagnose bugs through backend and API, and parsing application logs
Experience working in a SaaS product, in particular, one centered around customer service

Responsibilities

Assuring the quality of complex AI systems, particularly those leveraging large language models, RAG workflows, and advanced generative agents
Write, design, maintain and execute test scenarios and test ideas
Prepare test reports and report bugs
Work with QA leadership to build company testing strategies
Detect and coordinate tasks for internal processes improvements
Represent QA in meetings and call out QA needs
Collaborate with development, product, and other areas to understand requirements and remove ambiguities
Coordinate testing strategies with Core and Optimization engineering teams
Collaborate with automation testers on acceptance tests and tools

Skills

Key technologies and capabilities for this role

QA TestingTest PlanningRegression TestingLLMRAGGenerative AITest AutomationBug ReportingTest ReportingAI Systems

Questions & Answers

Common questions about this position

What experience level is required for the Lead QA Engineer role?

The role requires 7+ years working in QA at a software company, along with experience working with AI systems.

Is remote work an option for this position?

ASAPP embraces both hybrid and remote work across their globally diverse team with hubs in New York City, Mountain View, Latin America, and India.

What is the company culture like at ASAPP?

ASAPP values customer obsession, purposeful speed, ownership, and a relentless focus on outcomes, working in tight, skilled teams that prioritize clarity over complexity in a fast-paced, innovative environment.

What key skills are needed for this QA Engineer position?

Key skills include strong analytical and communication abilities, experience diagnosing bugs through backend and API along with parsing logs, and skills in test strategy and formulating new processes.

What makes a strong candidate for this Lead QA Engineer role?

Strong candidates have 7+ years in QA, experience with AI systems and SaaS products, test automation knowledge like Webdriver or Cypress, and thrive in dynamic, multitasking environments with project ownership from scratch.

ASAPP

AI tools for enhancing customer service

About ASAPP

ASAPP provides AI-powered tools to improve customer service operations. Their main product is a conversational AI voice and chat agent that accurately transcribes calls, automates call summaries, and generates automated responses to enhance agent productivity. Targeting businesses with high volumes of customer interactions, such as call centers and support departments, ASAPP operates in the customer experience market, which is growing as companies focus on customer satisfaction. They offer their services through a subscription model, allowing clients to access their tools while ensuring ongoing updates. ASAPP's goal is to enhance human performance in customer service by addressing inefficiencies and providing insights that help businesses make informed decisions and improve customer experiences.

New York City, New YorkHeadquarters

2014Year Founded

$369.6MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Learning & Development

Comprehensive Health Benefits

Daily Catered Meals

Vacation

401K Program

Family Leave

Risks

Emerging AI startups could erode ASAPP's market share with similar solutions.

Rapid AI advancements may lead to obsolescence if ASAPP doesn't innovate.

Data privacy concerns and regulatory scrutiny could impact ASAPP's operations and client trust.

Differentiation

ASAPP's AI Native products enhance productivity by automating workflows and augmenting human activity.

The CXP platform provides real-time guidance for customer care and sales agents.

ASAPP's machine learning models continuously learn from interactions, improving agent performance without manual programming.

Upsides

CoachingAI automates quality assurance, allowing supervisors to focus on agent coaching.

Frank Slootman's board membership could enhance ASAPP's strategic market positioning.

AutoTranscribe's high accuracy improves contact center efficiency by reducing transcription errors.

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