Lead Product Manager, AI-Driven Customer Support at Flex

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Rent PaymentsIndustries

Requirements

5+ years of experience in technical product management
Background in data, AI, and customer support tools (chatbots), especially in Fintech, is a plus
Strong track record of working closely with engineers to ship high-quality products
Able to use data and analysis to drive results and influence key metrics
Great communicator with experience working across teams and presenting to leadership
Self-starter who takes ownership and delivers strong outcomes
Curious, creative problem-solver with a growth mindset
Team player with the ability to manage multiple priorities in a fast-moving environment

Responsibilities

Work with stakeholders to define the CS product strategy and roadmap, aligned with company goals
Build and improve AI-powered tools that increase CS quality and efficiency
Lead the full product lifecycle: from idea and requirements to launch and performance tracking
Own product metrics, using data to measure success and guide decision-making
Run cross-functional meetings like sprint planning and stakeholder reviews
Stay current with new technologies and best practices, especially around CS platform scale, security, and architecture
Mentor teammates and help foster a collaborative, learning-focused environment
Prioritize work across multiple teams, move fast, and help ensure high-velocity delivery

Skills

Product Management

Customer Support

Product Strategy

Roadmap

Product Lifecycle

Data Analysis

Metrics

Cross-functional Collaboration

Sprint Planning

Stakeholder Management

Flex

Comprehensive contract manufacturer for electronics

About Flex

Flex provides comprehensive electronics manufacturing services, originally starting with circuit board production for tech companies in Silicon Valley. The company automates its manufacturing processes to ensure reliability and cost-effectiveness, which has made it a trusted partner for various industries, including automotive, healthcare, and consumer electronics. Flex's services encompass design, engineering, manufacturing, and supply chain management, allowing businesses to outsource their production needs and focus on their core activities. A key differentiator for Flex is its subsidiary, Anord Mardix, which specializes in critical power solutions and custom products for clients with complex requirements. Additionally, Flex is dedicated to sustainability, aiming for a significant portion of its customers to adopt science-based emissions targets by 2025, reflecting its commitment to environmental responsibility.

Singapore, SingaporeHeadquarters

1969Year Founded

$200MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, EnergyIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Company Equity

Unlimited Paid Time Off

Paid Holidays

Parental Leave

Profit Sharing

Risks

Integrating JetCool Technologies may lead to operational and cultural alignment challenges.

Partnership with Musashi Energy exposes Flex to risks of emerging technology failures.

Jamdeo joint venture faces competitive pressures in the smart TV and media streaming market.

Differentiation

Flex offers end-to-end manufacturing solutions, from design to supply chain services.

Anord Mardix, a Flex subsidiary, specializes in critical power solutions and custom offerings.

Flex's commitment to sustainability aligns with global efforts to combat climate change.

Upsides

Flex's acquisition of JetCool enhances its data center cooling solutions for AI servers.

Partnership with Musashi Energy boosts Flex's AI data center energy storage capabilities.

Flex's Zhuhai facility's AME Excellence Award highlights its world-class manufacturing standards.

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