Lead Pharmacy Technician, Fulfillment - Romeoville, IL at Ro

Romeoville, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmacyIndustries

Requirements

Active and unrestricted Illinois Pharmacy Technician Certification (CPhT)
High school diploma or equivalent
Minimum of 2 years of pharmacy technician experience
Prior leadership or supervisory experience strongly preferred
Proven leadership skills

Responsibilities

Lead and mentor a team of pharmacy technicians by providing hands-on coaching, real-time feedback, and performance support to foster a high-performing team culture
Oversee technician onboarding, training, and ongoing skills development to ensure compliance with SOPs and operational excellence
Support scheduling and staffing needs to ensure appropriate shift coverage and workflow continuity
Ensure pharmacy fulfillment workflows—including picking, packing, and shipping—are executed accurately, efficiently, and in accordance with established timelines
Act as the primary point of contact for daily operational issues on the floor, escalating concerns to pharmacy leadership as appropriate
Collaborate closely with pharmacists and cross-functional teams including operations, care, and product to resolve order and shipping issues promptly
Operate and troubleshoot pharmacy automation equipment, ensuring it functions properly to support order volume
Monitor quality, safety, and regulatory compliance throughout the fulfillment process, and drive adherence to all applicable standards and procedures
Contribute to a culture of continuous improvement by participating in workflow evaluations and helping implement operational enhancements
Maintain a clean, organized, and inspection-ready workspace aligned with company policies and regulatory expectations
Flexibly support fulfillment operations by assisting with order processing and technician duties as needed to meet volume demands
Support additional operational tasks and responsibilities as assigned by pharmacy leadership

Skills

Pharmacy Fulfillment

Team Leadership

Pharmacy Automation

Training

Coaching

Performance Oversight

Prescription Processing

Compliance Adherence

Workflow Optimization

Operational Standards

Ro

Online platform for telemedicine services

About Ro

Ro.co offers an online platform for healthcare services, focusing on adults who want to manage their health from home. The platform allows patients to consult with healthcare providers, receive diagnoses, and get treatment recommendations without needing to visit a clinic. Users complete an online visit where they detail their symptoms and health history, which is then reviewed by a US-licensed healthcare professional who provides personalized treatment recommendations. If necessary, prescriptions are shipped directly to the patient in discreet packaging with free shipping. Ro.co prioritizes privacy and security, ensuring compliance with privacy laws and implementing measures to protect user data. Unlike many competitors, Ro.co provides a seamless end-to-end healthcare experience, making it easier for patients to access the care they need from the comfort of their homes.

New York City, New YorkHeadquarters

2017Year Founded

$998.1MTotal Funding

LATE_VCCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Medical, dental, & vision benefits

One Medical membership

Equity

Flexible Time Off

Gym reimbursement stipend

Learning & development stipend

Paid parental leave

Flexible work arrangements

Dog-friendly office

Company-wide events

Risks

Layoffs at Ro may impact service quality and customer satisfaction.

Competition from companies like Fabric could challenge Ro's market position.

Drug shortages, despite tracking efforts, may lead to customer dissatisfaction.

Differentiation

Ro offers a vertically integrated platform combining telehealth, lab services, and pharmacy.

Ro's GLP-1 Supply Tracker addresses drug shortages, enhancing patient care management.

Ro provides a seamless, end-to-end healthcare experience without the need for insurance.

Upsides

Increased telehealth demand post-COVID-19 boosts Ro's market expansion opportunities.

Ro's ro.OS platform enhances patient satisfaction and retention through seamless care.

Partnership with Modon Developments expands Ro's geographical footprint in New Cairo.

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