Lead Lab Support, Coverage Specialist at Thermo Fisher Scientific

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Laboratory Services, BiotechnologyIndustries

Requirements

High school diploma or equivalent required; Bachelor's degree in a related field preferred, or combination of education and experience demonstrating required skills; military service/training in lieu of degree may be considered
4 years of related experience within a laboratory setting preferred; experience working in customer service preferred
GxP experience and IATA/DOT certification preferred; knowledge of OSHA General Industry requirements a plus
Strong verbal and written communication skills with desire to deliver excellent customer service, including maintaining professional appearance and demeanor
Computer proficiency with intermediate skills in Microsoft Office suite; strong organizational skills to multi-task and meet due dates
Ability to understand complexity of various work environments and work safely following all policies and procedures
Able to lift 40 lbs. without assistance (regularly 30-40 lbs., up to 50 lbs. occasionally); push/pull up to 100 lbs. using equipment like pushcarts, pallet jacks, forklifts
Ability to stand, walk, and perform manual material handling (twisting, bending, reaching, lifting) for prolonged periods/full shifts
Ability to work in varied environments: cleanrooms (no hair products, jewelry, makeup, etc.), cold rooms/freezers (-22°F/-6°C), areas with strong odors, hazardous/toxic materials, chemical allergens
Willingness to wear PPE (safety glasses, gowning, gloves, lab coat, ear plugs, coveralls, hoods, facemasks, hairnets, steel-toe shoes, etc.)
Ability to travel to multiple customer facilities for scheduled/unscheduled coverage, sometimes for extended periods; work overtime or independently as needed

Responsibilities

Travel to provide support at multiple customer facilities for scheduled and unscheduled gaps in coverage, sometimes for extended periods
Inventory Management: stock room, point-of-use (POU) management, dispensing of products
Order Management: order entry, order expediting, customer service support
Chemical Management: receive, register, and track chemical containers
Clean Room support: handling of raw materials, cleaning reagents, gowning supplies, and consumables; sanitization of all items transferred into cleanrooms
Media and Buffer Prep: prepare inventory solutions, customer requests
Drive Process Improvement culture
May perform other responsibilities as assigned by management

Skills

Inventory Management

Order Management

Chemical Management

Clean Room Support

Media Prep

Buffer Prep

Process Improvement

GMP

PPE

Customer Service

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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